Customer Service Representative - Accredo - Remote

Cigna Health and Life Insurance Company; Town of Texas (WI); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental & vision from Day 1

18 days PTO + 8 holidays

HRA/HSA contributions

401(k) with company match

Tuition assistance & career dev.

Job summary

Accredo PACE Department is seeking a compassionate Customer Service Call Center Representative to assist patients with specialty pharmacy needs in a remote setting. You will participate in a paid virtual training program, handle high-volume calls with empathy, and document interactions while ensuring HIPAA compliance.

Ideal candidates have a High School Diploma and strong communication skills; healthcare call center experience is preferred.

Qualifications

• High School Diploma or equivalent required.
• No experience required, but previous experience in a healthcare customer service call center strongly preferred.
• Ability to excel in a high-volume, structured environment.
• Strong problem-solving and real-time decision-making skills.
• Excellent communication skills, both written and verbal.
• Proficiency with Microsoft Office and the ability to navigate multiple systems at once.
• Commitment to attending 100% of training and consistent attendance during the first 90 days.

Responsibilities

• Answer outbound and inbound calls in a high-volume call center with professionalism, accuracy, and empathy.
• Follow structured workflows and adhere to scheduled call-taking expectations throughout your shift.
• De-escalate patient concerns by providing empathetic solutions within established procedures.
• Accurately document all interactions in real time while maintaining patient confidentiality and HIPAA compliance.
• Attend and actively participate in a paid virtual training program.
• Meet monthly performance goals and engage in continuous learning and feedback.

Skills

Customer service

Healthcare

Communication

Problem solving

Multitasking

Training attendance

Navigate multiple systems

Education

High School Diploma

Tools

Microsoft Office

Job description

Are you passionate about helping others and ready to thrive in a fast-paced, structured virtual environment? Join our team in the Accredo PACE Department, where we support patients with complex and critical health conditions. As a Customer Service Call Center Representative, you’ll play a vital role in assisting patients with their specialty pharmacy needs - ensuring access to life-impacting therapies while providing support with professionalism and empathy. This is not a typical customer service role - our work directly impacts patients' health and quality of life. We are seeking individuals who are compassionate, detail-oriented, and committed to making a difference. Location: Remote Opportunity: GA, TX, AZ, PA, IN, NC, SC

Key Responsibilities

• Answer outbound and inbound calls in a high-volume call center with professionalism, accuracy, and empathy.
• Follow structured workflows and adhere to scheduled call-taking expectations throughout your shift.
• De-escalate patient concerns by providing empathetic solutions within established procedures.
• Accurately document all interactions in real time while maintaining patient confidentiality and HIPAA compliance.
• Attend and actively participate in a paid virtual training program.
• Meet monthly performance goals and engage in continuous learning and feedback.

Role Expectations

• Remain focused and engaged while handling back-to-back calls for the duration of your shift.
• Understand the sensitive and serious nature of specialty pharmacy work - this is not a casual customer service position.
• Bring empathy, accuracy, and responsibility to every interaction.
• Maintain a distraction-free home workspace.
• Ensure wired internet connectivity by plugging an Ethernet cord directly from your modem into the company-provided computer (Wi-Fi, mobile, or hotspot connections are not acceptable).

Qualifications

• High School Diploma or equivalent required.
• No experience required, but previous experience in a healthcare customer service call center strongly preferred.
• Ability to excel in a high-volume, structured environment.
• Strong problem-solving and real-time decision-making skills.
• Excellent communication skills, both written and verbal.
• Proficiency with Microsoft Office and the ability to navigate multiple systems at once.
• Commitment to attending 100% of training and consistent attendance during the first 90 days.

What You’ll Love About Working Here

• Fun, friendly, and supportive culture - bring your whole self to work every day.
• Medical, Dental & Vision benefits starting Day 1.
• 18 days of Paid Time Off plus 8 Paid Holidays.
• Employer contributions for HRA and HSA accounts.
• 401(k) with company match.
• Tuition assistance and career development opportunities.

Join Our Team

Start a meaningful career with Accredo Specialty Pharmacy in the PACE Department, where every call makes a difference. We provide robust training, ongoing development, and a supportive virtual team environment where excellence is the standard.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [e-mail] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives our clients, customers and patients are. Join us in driving growth and improving lives.