Customer Service Representative ($65k-195k)

PKF MEXICO; Charlotte (NC); Remote; USD 65,000 - 195,000; Full time

Job summary

Join an established industry player as a Remote Customer Service Representative, where you will be the vital link between customers and the company. This role offers the chance to provide exceptional support, resolve inquiries, and foster positive relationships, all while working in a flexible environment that values your contributions. With a focus on customer satisfaction, you will engage with clients through various channels, ensuring their needs are met with professionalism and empathy. This position not only allows for personal growth but also offers a competitive salary and a comprehensive benefits package, making it an exciting opportunity for those passionate about customer service.

Benefits

Flexible work-from-home policy

Generous paid time off

Medical and dental insurance

Retirement savings plan

Employee wellness programs

Comprehensive onboarding and training

Qualifications

• Previous experience in customer service or support roles is preferred.
• Strong written and verbal communication skills are essential.

Responsibilities

• Respond to customer inquiries through phone, email, and chat.
• Resolve customer issues efficiently while ensuring satisfaction.

Skills

Customer Service

Communication Skills

Problem-Solving

Empathy

Time Management

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

Customer Service Software

CRM Systems

Job description

Customer Service Representative ($65k-195k)

3 weeks ago Be among the first 25 applicants

This range is provided by PKF MEXICO. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$65,000.00/yr - $195,000.00/yr

Position Overview
As a Remote Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional support and assistance. Your role will involve addressing customer inquiries, resolving issues, and fostering positive relationships. With a focus on customer satisfaction, you will collaborate with various departments to ensure that our customers receive top-notch service.

Your Contributions
In the role of a Remote Customer Service Representative, you will be responsible for delivering high-quality support to our customers. You will handle incoming inquiries via phone, email, or chat, ensuring that each interaction is handled with care and professionalism. Your ability to empathize with customers and provide effective solutions will be crucial in building long-lasting relationships.

Key Responsibilities

• Respond to customer inquiries through various channels, including phone, email, and chat.
• Provide accurate information regarding our products, services, and orders.
• Resolve customer issues efficiently while maintaining a strong focus on customer satisfaction.
• Document customer interactions and maintain records of inquiries and resolutions.
• Collaborate with other departments to escalate issues when necessary and advocate for customer needs.
• Stay updated on product knowledge and company policies to provide informed support.

Qualifications

• Remote position – Candidates must reside in the United States or Canada.
• Previous experience in customer service or support roles is preferred.
• Strong communication skills, both written and verbal, with the ability to convey information clearly.
• Excellent problem-solving skills and the ability to handle challenging situations with patience and empathy.
• Proficiency in using customer service software and tools; familiarity with CRM systems is a plus.
• Ability to work independently in a fast-paced environment while managing multiple tasks.

Daily Responsibilities

• Engage with customers to address inquiries, resolve issues, and provide product information.
• Maintain a high level of professionalism in every interaction.
• Collect feedback from customers to help improve our services and processes.
• Participate in training sessions to enhance product knowledge and customer service skills.
• Contribute to team goals through active participation in team meetings and discussions.

Why Join Torch Dental?

• Comprehensive onboarding and training program to equip you with the necessary skills for success.
• Opportunities for personal and professional growth within the company.
• Be part of a culture that prioritizes customer satisfaction and values teamwork.
• Enjoy flexible work arrangements that promote work-life balance.
• Participate in team-building events and initiatives aimed at fostering a collaborative work environment.

Benefits

• Competitive base salary, commensurate with experience.
• Flexible work-from-home policy.
• Generous paid time off, including holidays and sick leave.
• Medical and dental insurance coverage.
• Retirement savings plan with company matching contributions.
• Employee wellness programs and resources.

We are an equal opportunity employer and embrace diversity in our workforce. We do not discriminate based on any protected characteristic and are committed to creating an inclusive environment for all employees.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Accounting