Customer Service Representative 3

State of Arizona; Phoenix (AZ); Hybrid; USD 37,000; Full time

Job summary

Join a leading agency in Arizona as a Customer Service Representative 3, where you will resolve inquiries related to Medicaid programs. This role offers a competitive salary and the opportunity to support the community through effective communication and problem-solving in a dynamic environment.

Benefits

Paid holidays

Vacation

Sick leave

Parental leave

Retirement plans

Insurance

Flexible remote work options

Qualifications

• Minimum two years of experience in a multi-functional customer service environment.
• Experience in medical eligibility or claims processing is preferred.

Responsibilities

• Answer calls and resolve complex issues related to Medicaid eligibility and services.
• Research and analyze cases, coordinate with health plans or pharmacies.

Skills

Bilingual skills

Effective communication

Complex problem solving

Job description

Join to apply for the Customer Service Representative 3 role at State of Arizona.

This position offers a salary range of $36,608.00 per year, based on skills and experience. The role involves working in the Division of Member and Provider Services (DMPS) within AHCCCS, Arizona's Medicaid agency, which is recognized for its excellence and employee satisfaction.

Job Details

• Location: 801 E. Jefferson Street, Phoenix, AZ, with potential remote/telecommute options.
• Salary: $36,608 annually.
• Grade: 16.
• Application review begins: May 12, 2025.
• Closing date: May 16, 2025.

Job Summary

This role involves resolving inquiries from high-level sources, including government officials, providers, and the public, related to Medicaid programs and eligibility systems.

Key Responsibilities

• Answer calls and resolve complex issues related to Medicaid eligibility and services.
• Research and analyze cases, coordinate with health plans or pharmacies, and provide technical assistance.
• Process case actions, verify and update information, and prepare research documents.
• Support members and the public, including virtual support, and participate in reporting and agency initiatives.

Qualifications

Minimum two years of experience in a multi-functional customer service environment; experience in medical eligibility or claims processing is preferred. Bilingual skills (Spanish) are a plus.

Knowledge, Skills & Abilities

Experience with call centers, Medicaid systems, complex problem solving, effective communication, and proficiency with multiple computer systems.

Benefits

Includes paid holidays, vacation, sick leave, parental leave, retirement plans, insurance, and flexible remote work options.

Additional Information

Applicants must pass background checks and meet pre-employment requirements. The agency is committed to diversity and reasonable accommodations.