Customer Service Representative 20$-20.50$

TEKsystems; Chino (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

PTO / Time Off

Job summary

TEKsystems in Chino, CA is seeking a contract-focused customer service representative to manage high volumes of inbound calls and schedule Airbag recall appointments. You will document calls, provide accurate information, and escalate as needed while supporting recalls, warranties, and troubleshooting.

The role requires teamwork, the ability to type 35 WPM, and strong computer navigation skills, with a Monday–Friday 6 AM–5 PM schedule and onsite work in Chino, CA.

Qualifications

• Must have prior customer service experience and strong communication skills.
• Ability to navigate multiple screens and software applications.
• Good decision-making and independent work capability with minimal supervision.

Responsibilities

• Manage a high volume of inbound calls with timeliness and care.
• Assist customers with scheduling Airbag recall appointments and provide dealership info.
• Document calls to create cases and provide accurate information for resolution.
• Assist with recalls, warranties, and troubleshooting radio codes as needed.
• Work with team to share feedback and improve service quality.
• Meet or exceed performance targets for call handling time and satisfaction.

Skills

customer service

call center

computer navigation

Education

College degree preferred

Job description

Description

• Manage a large amount of Inbound calls, in a timely manner while delivering great customer service.
• Assist customers with scheduling appointments for Airbag recalls and provide dealership information.
• Handle 30-50 Inbound calls per shift and support with questions on recalls, warranties, and troubleshooting malfunctioning radio codes
• Capture concerns of the customer and properly document calls to create a case.
• Provide accurate information to customers, close cases, and/or dispatch to the proper department for additional assistance.
• Work fluidly with the team for clear feedback and growth opportunities.
• Handled high-volume inbound settlement calls, ensuring customer satisfaction and timely resolution of issues.
• Provided detailed claim information and support to customers, maintaining a high level of accuracy and professionalism.
• Demonstrated technical proficiency in using call center software and tools to manage customer interactions and data.
• Consistently met or exceeded performance targets, including call handling time, customer satisfaction scores, and claim resolution rates
• Will use multiple screens, software, and processes to assist customers.
• Must be available Monday-Friday from 6 AM - 5 PM as there are various agents scheduled within this timeframe

Skills

• customer service
• call center
• computer navigation

Top Skills Details

• customer service
• call center
• computer navigation

Additional Skills & Qualifications

• Must be able to work with a team and on their own
• Must be able to type 35WPM minimum
• Computer skills - able to navigate multiple screens, tabs, software, etc.
• Previous customer service experience
• Education: College Degree preferred but equivalent work experience is sufficient Good decision making skills - must be able to work independently with little supervision. Automotive or dealer experience is a HUGE PLUS, but it is preferred not required.

Experience Level

Entry Level

Job Type & Location

This is a Contract position based out of Chino, CA.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Chino,CA.

Application Deadline

This position is anticipated to close on Sep 9, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.