Customer Service Representative 2 (BASF Range)

Arizona State Government; Phoenix (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Vacation and sick days

Tuition reimbursement

Retirement system

Health care options

Disability insurance

Job summary

The Arizona Game and Fish Department is seeking a Customer Service Representative 2 to deliver top-tier customer service at the Ben Avery Shooting Facility. This full-time role covers mornings, afternoons and weekends in a busy environment, handling transactions, inquiries and event support.

Located in Phoenix, the facility offers a dynamic, safety‑focused setting with opportunities to assist visitors, manage reservations and provide guidance on rules and programs.

Qualifications

• Experience in customer service or call center environment preferred.
• Ability to enter transactions accurately and balance cash.
• Familiarity with basic office equipment and Google Suite.

Responsibilities

• Provide customer service at a large public shooting facility.
• Handle cash transactions, deposits and invoicing.
• Answer phones, assist customers and interpret rules and regulations.
• Schedule reservations and manage camp/check-in processes.
• Provide program and range information and support events.

Skills

Customer service

Data entry

Cash handling

Office procedures

Recordkeeping

Multitasking

Oral communication

Written communication

Google Suite

Cash register

Education

High school diploma

Tools

Cash register system

Handheld radios

Computers/PCs

Job description

GAME AND FISH DEPARTMENT

Join the only state agency in Arizona responsible for conserving and protecting more than 800 wildlife species. Be part of a passionate group of people who want to make a positive impact on outdoor recreation in Arizona by managing resources for safe, compatible opportunities for current and future generations. From fishing, boating and off-highway vehicle use to shooting sports, hunting and wildlife watching, Arizona Game and Fish supports it all. Our biologists use the best available science in their management actions, and our wildlife managers are on the ground in your communities making a difference every day. Opportunities abound beyond the field at AZGFD, so check us out and see what we’re all about! Consider joining our workforce today. AZGFD celebrates the diversity of Arizona's people, landscapes and of course, wildlife. However you choose to enjoy Arizona’s wildlife and wild places, the outdoors is open for all.

The Arizona Game and Fish Department manages fish and wildlife in Arizona and under the authority of the Arizona Game and Fish Commission, creates and implements scientific methods and regulations to effectively manage fish and wildlife habitat via conservation, enforcement, hunting, fishing, watercraft and off-highway vehicle recreation, and shooting sports. The Arizona Game and Fish Department dedicates itself to excellence, values its employees and supports a culture of stewardship, teamwork and partnerships.

Customer Service Representative 2

Job Location:

INFORMATION EDUCATION & RECREATION DIV / SHOOTING SPORTS BRANCH
Address: 5060 West Skeet Street, Phoenix, AZ 85086

Posting Details:

Hiring hourly rate: $18.70

Grade: 15

Closing Date: 09/27/2026

Job Summary:

CUSTOMER SERVICE REPRESENTATIVE 2
INFORMATION EDUCATION & RECREATION DIV / SHOOTING SPORTS BRANCH
BEN AVERY SHOOTING FACILITY (CLAY TARGET CENTER) / I-17 and CAREFREE HWY
FULL-TIME / FLSA- NON-EXEMPT / SALARY GRADE 15 / HOURLY RATE $18.70
CLOSING DATE: 09/27/2026

The Ben Avery Shooting Facility is one of the largest publicly operated shooting facilities in the country. Our world-class shooting range is a City of Phoenix Point of Pride and has received a Five Star rating from the National Association of Shooting Ranges. Located on 1,650 acres in north Phoenix, the Ben Avery shooting facility averages more than 240,000 shooters per year. The facility offers a fun and safe environment for shooters of all experience levels and strives to provide a quality recreation experience for all users.

Job Duties:

This position provides customer service support at a 1,650 acre public Shooting Range facility. Provides world class customer service to all internal and external customers received by telephone, in person, or through applications and correspondence. Work schedule will consist of mornings, afternoons, evenings and weekends in a noisy environment, which may include working in extreme heat & cold, wind and/or rain.

• Enters transactions into the PC cash register, balances and makes deposits.
• Answer phones from internal and external customers, communicate using handheld radios, stocking shelves, inventory, cleaning and organizing.
• Aids in interpreting rules and regulations to customers.
• Maintains user group agreements; Schedules and prepares invoicing/collects fees from shooting events, user groups, classes and campers.
• Maintains campground reservations and checks campers in/out.
• Provides program and range information.
• Performs other duties as assigned.

Knowledge, Skills & Abilities (KSAs):

The candidate will have knowledge of customer service techniques; data entry; cash register operation; office procedures and practices; basic office equipment; file organization; multitasking; recordkeeping; and problem solving. The candidate will be skilled in oral, written and interpersonal communication; accounting practices; Google Suite; and organization. The candidate will have the ability to problem solve and handle cash.

Pre-Employment Requirements:

Position requires possession of and the ability to retain a current, valid state-issued driver’s license appropriate to the assignment.

Employment is also contingent upon completion of a post-offer medical/physical examination and the agency’s ability to reasonably accommodate any restrictions. A baseline blood lead level and a baseline hearing test, both which will be conducted on an annual basis, will be conducted prior to employment.

Employment is contingent on receipt of a level 1 fingerprint clearance card.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

• 13 days' of vacation
• 12 sick days
• 10 paid holidays
• Tuition Reimbursement Program
• Participation in the nationally recognized Arizona State Retirement System
• Superior health care options
• Vision care, dental care, pharmacy benefits, and flexible spending account (options available)
• Life, long-term disability, and short-term disability insurance options are available
• Many more benefit programs are available

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

Positions in this classification participate in the Arizona State Retirement System (ASRS). Please note, enrollment eligibility will become effective after 27 weeks of employment.

Contact Us:

If you have any questions please feel free to contact Milani Barron at [e-mail] for assistance. The Arizona Game and Fish Department is an Equal Employment Opportunity agency.