Customer Service Representative 1 - Marion, OH

WesBanco; Marion (OH); Sur place; USD 23 000 - 28 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision

401(k) with company match

Paid time off + holidays

Résumé du poste

WesBanco is seeking a Customer Service Representative (CSR) for an in-office role at our Marion, OH Banking Center. The CSR will process transactions, provide exceptional customer service, and identify referral opportunities.

This position requires balancing cash drawers and adhering to security procedures while upholding WesBanco's mission and standards. The successful candidate will maintain product knowledge, assist customers with transactions, and support the Banking Center team in

Qualifications

• Excellent customer service and accurate transaction processing.
• Cash handling and balancing responsibilities.
• Ability to identify referral opportunities and promote products.
• Follows security and audit procedures.
• Clear written and verbal communication.
• Strong organizational skills and multi-tasking ability.

Responsabilités

• Accepts and accurately processes all financial transactions.
• Balances cash drawer and follows cash handling procedures.
• Maintains confidentiality of employee and customer information.
• Responds to customer inquiries and handles referral opportunities.
• Develops product knowledge to promote WesBanco services.

Connaissances

Excellent customer service

Cash handling

Referral opportunities

Security procedures

Communication/written

Organizational skills

Formation

High School Diploma or GED

Description du poste

Summary

This position is 100% in office. The employee will work their scheduled work hours in a designated WesBanco location. Consideration for location will be in our Banking Center in Marion, OH,

Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. The Customer Service Representative (CSR) is charged with accepting and accurately processing transactions according to the Bank's policies and procedures. As the initial contact for new and existing customers, a CSR is charged with providing excellent customer service while identifying referral opportunities and performing account transactions. Determines the proper individual/line of business to handle referral opportunities and more complex customer service issues.

Essential Functions

• Excellent Customer Service
• Perform Customer Transactions
• Operational and Security Proficiency
• Identify Referral Opportunities

Essential Duties And Responsibilities

• Personally models the standards of the Bank's Mission, Vision, and Pledge.
• Accepts and accurately processes all financial service transactions.
• Responsible for CSR cash drawer ad follows proper balancing and cash handling procedures.
• Complies and operates within security and audit procedures.
• Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location.
• Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.
• Meets established individual referral goals as assigned.
• Determines the appropriate individual/line of business to handle referral opportunities and more complex customer service issues; follow up to ensure customer need was met.
• Complete outbound customer calls as needed to support the sales and service needs of the Banking Center.
• Develops and maintains working knowledge of the Bank's products and services.

Other Skills And Abilities

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence
• Ability to effectively present information in one-on-one and small group situations to customers. Clients, and other employees of the organizations

Sound Mathematical And Analytical Skills Preferred.

• Demonstrates the ability to interpret and follow written, verbal, and visual instructions, using sound judgement and common-sense decision making to complete tasks accurately and effectively.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Must have strong product knowledge for the level of selling and successfully promoting products expected with position.
• Must have excellent organizational skills and the ability to multi-task ad to be flexible.

The wage range for the Customer Service Representative (Teller) position is $17.00 - $20.50 per hour and eligible for approved overtime and referral incentives. The position includes 17 days of PTO (Paid Time Off) and 5 days of STD (Short Term Disability) and 11 annual paid holidays.

WesBanco has an excellent benefits package to include medical, dental, and vision, Health Care Flexible Spending, Dependent Care Flexible Spending, Transportation Fringe Benefit Plan, Group Life, Long Term Disability, Optional Life, access to voluntary benefit products such as Cancer, Term & Universal Life, Accident, Short-Term Disability and Critical Illness policies, and other ancillary benefit products. WesBanco also offers 401(k) with employee match.

High School Diploma or General Education Degree (GED) required.

Minimum of 1 year of Cash Handling, Sales or Customer Service experience preferred.