Customer Service Representative 1, Full Time

University of Miami; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits package

Tuition remission

Job summary

University of Miami is seeking a Customer Service Representative 1 (H) to handle inquiries, complaints, and service requests via multiple channels. You will research issues, refer complex concerns, and ensure proper follow-up while maintaining confidential information with discretion.

This role requires at least a high school diploma and 1 year of experience, with the ability to work evenings, nights, and weekends.

Qualifications

• High School Diploma or equivalent.
• Minimum 1 year of relevant experience.
• Ability to communicate effectively in both oral and written form.
• Ability to recognize, analyze and solve a variety of problems.
• Ability to handle confidential information with discretion.
• Ability to work evenings, nights, and weekends as necessary.
• Proficiency in Microsoft Office.

Responsibilities

• Addresses general inquiries, requests for service/support, and/or complaints.
• Researches inquiries to resolve issues or concerns.
• Refer concerns to other service areas/departments for follow-up as needed.
• Resolves routine problems and communicates solutions or requested information to the customer or patient.
• Verifies that appropriate changes/resolutions have been finalized.
• Keeps records of customer interactions in the applicable database.
• Escalates unresolved grievances to department leadership for further review.
• Reviews and processes confidential information with discretion.
• Adheres to University and unit-level policies and safeguards University assets.

Skills

Communication skills

Problem solving

Discretion

MS Office

Evening/Night/Weekend flexibility

Education

High School Diploma

Tools

Microsoft Office

Job description

Customer Service Representative 1 (H) receives, reviews, and addresses a variety of inquiries, including complaints, requests for information and/or service, etc., and follows up on customer/patient concerns via face-to-face, email, fax, telephone, and/or regular mail.

CORE JOB FUNCTIONS:

• Receives, addresses, and responds to general inquiries, requests for service/support, and/or complaints.
• Researches all inquiries to address any issues or concerns.
• Refers concerns to other service areas/departments for follow-up, as needed.
• Resolves routine and basic problems and communicates solutions or requested information to the customer or patient.
• Verifies that appropriate changes/resolutions have been finalized.
• Keeps records of customer interactions, recording details of inquiries, complaints, comments, and final resolution in the applicable database.
• Escalates and refers unresolved customer grievances to department leadership for further review, as necessary.
• Reviews and processes confidential information with discretion.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

CORE QUALIFICATIONS

• High School Diploma or equivalent
• Minimum 1 year of relevant experience
• Knowledge, Skills and Attitudes: Ability to communicate effectively in both oral and written form.
• Ability to recognize, analyze and solve a variety of problems.
• Ability to process and handle confidential information with discretion.
• Ability to work evening, nights, and weekends as necessary.
• Proficiency in computer software (i.e., Microsoft Office).

Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job.

The above statements are intended to describe the general nature and primary responsibilities of this job classification.

This a job profile description and not all duties may be assigned to a specific position in each individual department.

University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine.

As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean.

Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year.

Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care.

We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status: Full time Employee Type: Staff

The mission of the University of Miami is to transform lives through education, research, innovation, and service.

A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation's top research universities and academic medical centers in the nation.

The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs.

Visit welcome.miami.edu/about-um to learn more about our points of pride.

The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings.

Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults.

Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019.

The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022.

With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.