Patient Access Representative 1, Full Time(U)

University of Miami; United States; On-site; USD 32,000 - 45,000; Full time

Job summary

The University of Miami Health System is seeking a Patient Access Representative 1 (On-Site) to warmly welcome visitors, answer questions, and route inquiries to the appropriate staff. This on-site position requires professionalism, strong communication, and a courteous demeanor in a busy healthcare environment.

Shifts are nights, 11:00 PM to 7:30 AM, with alternating weekend coverage. Responsibilities include greeting guests, answering and transferring calls, maintaining reception areas, and

Qualifications

• High School diploma or equivalent.
• Minimum 1 year of relevant experience.
• General knowledge of office procedures and operations.
• Skill in data entry with minimal errors.
• Ability to communicate effectively in both oral and written form.
• Skill in completing assignments accurately and with attention to detail.
• Ability to process and handle confidential information with discretion.

Responsibilities

• Greets visitors and directs them to their destination.
• Answers incoming calls and places outgoing calls with excellent service.
• Responds to general questions; forwards non-routine requests to staff.
• Assists with admin tasks—sorting mail, faxes, troubleshooting equipment.
• Maintains department directories and visitation logs.
• Keeps reception area clean and orderly.
• Places orders for department supplies as requested.
• Projects a professional appearance and welcoming demeanor.
• Adheres to university policies and safeguards assets.

Skills

Customer service

Communication skills

Data entry

Attention to detail

Confidential information handling

Education

High School diploma or equivalent

Job description

Location: UHealth Tower Schedule: Monday through Friday, 11:00 PM to 7:30 AM, with alternating weekend shifts.

The Patient Access Representative 1 (On-Site) (U) projects a professional and welcoming demeanor and welcomes visitors (i.e., vendors, customers, patients, staff, students etc.) to the department by promptly greeting them, in person or on the telephone, and answering or referring their inquiries appropriately. Patient Access Representative 1 (On-Site) (U) serves as the first point of contact for patients and customers entering facility/department and interfaces effectively with all members of the healthcare team, keeping patients informed of any delays.

CORE JOB FUNCTIONS:

• Greets visitors to the department and directs them to their requested destination.
• Answers incoming calls and places outgoing calls, in a timely and efficient manner, while providing Exceptional customer service to further a positive institutional image.
• Responds to general questions and inquiries, forwards non-routine requests to appropriate staff for. Handling.
• Assists with general administrative task, such as sorting departmental mail, faxes, troubleshooting office. Equipment etc.
• Maintains department directories and visitation logs.
• Maintains a tidy and clean reception area.
• Places orders for department supplies as requested by department leadership.
• Projects a professional appearance and pleasant demeanor creating a welcoming atmosphere.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS:

• High School diploma or equivalent
• Minimum 1 year of relevant experience
• Knowledge, Skills, and Attitudes:
• General knowledge of office procedures and operations.
• Skill in data entry with minimal errors.
• Ability to communicate effectively in both oral and written form.
• Skill in completing assignments accurately and with attention to detail.
• Ability to process and handle confidential information with discretion.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine.

As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean.

Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year.

Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care.

We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply.

Applicants and employees are protected from discrimination based based on certain categories protected by Federal law.

Job Status: Full time Employee Type: Staff Pay Grade: H3

The mission of the University of Miami is to transform lives through education, research, innovation, and service.

A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation.

The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs.

Visit welcome.miami.edu/about-um to learn more about our points of pride.

The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings.

Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults.

Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019.

The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022.

With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University of Miami is an Equal Opportunity Employer.

Applicants and employees are protected from discrimination based on certain categories protected by Federal law.