CUSTOMER SERVICE REPRESENTATIVE 1 & 3

Arizona State Government; Hyde Park Township (IL); On-site; Full time

Job summary

Join a leading government department as a Customer Service Representative, where you'll engage with the public to provide essential motor vehicle services. Responsibilities include processing credentials, answering inquiries, and ensuring compliance with regulations. This role offers opportunities for growth within a supportive team environment, along with a comprehensive benefits package.

Benefits

Health Insurance

Dental Insurance

Paid Parental Leave

Retirement Plan

Sick Leave

Vacation

Holidays

Life Insurance

Disability Insurance

Qualifications

• Experience in customer service and cash handling preferred.
• 1-year previous MVD experience for CSR 3.

Responsibilities

• Process credentials and title work, ensuring compliance with ADOT and MVD rules.
• Answer customer questions and provide service for vehicle records.
• Administer testing and conduct vehicle inspections.

Skills

Customer Service

Communication

Data Entry

Job description

DEPT OF TRANSPORTATION

Driving the future of transportation with a diverse and innovative team!

CUSTOMER SERVICE REPRESENTATIVE 1 & 3

Job Location: 1360 S Stocker Dr., Tucson, AZ 85710

Posting Details:

• Salary: $16.0424 - $18.0807
• Grade: 13

Job Summary:

Customer Service Rep 1

This position involves working with the public to provide motor vehicle services including licensing, titling, testing, and permits at a local MVD field office. Responsibilities include ensuring the timeliness and accuracy of work products, security, validation of documents, and working in accordance with Arizona Revised Statutes and Department of Transportation policies.

Customer Service Rep 3

This role is similar but requires 1 year of previous Motor Vehicle experience or successful completion of training with adherence to performance standards (typically 6 months).

Job Duties:

Customer Service Rep 1 & 3

• Process credentials and title work, examining documents for accuracy, validity, and security in compliance with ADOT and MVD rules, statutes (ARS Title 28), policies, and procedures.
• Answer customer questions and provide customer service for vehicle or credential records through system research, document review, and service history. Data entry and review are required.
• Administer testing, including operator knowledge and skills testing. Conduct level I vehicle inspections, including VIN validation. Capture customer photos, signatures, and application information for credential issuance.
• Determine, collect, and evaluate fees, using general accounting procedures to balance accounts. Secure and protect all personal identity information (PII) and inventory.
• Participate in process improvement activities, including the use and application of the Arizona Management System. Identify potential process gaps and recommend solutions to improve efficiency, reduce costs, and enhance customer service.

Knowledge, Skills & Abilities (KSAs):

• Knowledge of: ADOT MVD rules, regulations, processes, and procedures; customer service principles and best practices.
• Skill in: Verbal and written communication with a customer-centric focus; typing or keyboarding at a productive rate.
• Ability to: Adapt to changing environments, work long periods standing or sitting, operate a PC and MVD software effectively.

Selective Preferences:

• CSR 1: Experience in customer service, cash handling, and data entry preferred.
• CSR 3: 1-year previous MVD experience in T/R and DL with successful training completion.

Pre-Employment Requirements:

Must have and maintain a valid Arizona driver's license. If driving is an essential function, additional requirements include maintaining a current, valid driver’s license, completing required training, and passing driver’s license record checks. Also, maintaining statutory liability insurance if using a personal vehicle on state business. All new hires must complete E-Verify.

Benefits:

Includes sick leave, vacation, holidays, paid parental leave, health and dental insurance, retirement, life and disability insurance, and optional benefits. Learn more about the Paid Parental Leave pilot program. Details on benefits are available on the benefits page.

Retirement:

Participation in the Arizona Retirement System (ASRS) is mandatory.

Contact Us:

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with disabilities may request accommodations by calling [phone]. Requests should be made early. ADOT is an Equal Employment Opportunity Employer.