Customer Service Representative 1, 2 or 3

Georgia Department of Public Health; Gainesville (GA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

40-hour work week

13 paid holidays/yr.

3 weeks annual leave

Sick leave

401(k) with employer match

health and payroll deductible flex

Job summary

Georgia Department of Public Health - District 2 Hall County Health Department is seeking a Customer Service Representative to support patient check-in, information delivery, and navigation across clinics.

The role emphasizes clear communication with diverse residents and adherence to public health procedures.

Qualifications

• High school diploma or GED required; varying years of customer service experience depending on level (CSR 1–3).
• Experience in public-facing roles and ability to convey information clearly to diverse audiences.
• Ability to interpret and translate health information for limited English-proficient clients.

Responsibilities

• Greet and check in patients for clinics; collect identifiers, insurance and documents.
• Direct clients to appropriate clinics and assist with information on services.
• Answer phones, screen calls, and route inquiries to appropriate staff.
• Explain health program details and translate information for clients with limited English proficiency.

Skills

Customer service

Public communication

Limited-English support

Education

High school diploma or GED

Job description

Location: Hall County Health Department, 1290 Athens Street, Gainesville, GA, 30507

Recruitment: This position is open to all qualified applicants

Work Hours: Monday, Wednesday & Thursday 8-5, Tuesday 8-7 & Friday 8-12:00 pm.

Pay Grade: F,G,H

Position: 2026-01196

Who we are.

We protect lives.

The Georgia Department of Public Health - District 2 is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.

What we offer.

As a member of the Georgia Department of Public Health - District 2 team, you will join a passionate group of individuals who are dedicated to making an impact. No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can:

• Make a Professional Impact – Build your career where it matters and protect lives in the community where you live, work, and play
• Enjoy Workplace Flexibility– Experience flexibility in how you work so you can be your best self for you and Georgia Residents
• Work with a Dynamic and Diverse Team– Collaborative and inclusive way of working where employees share ideas and leverage collective strengths
• Achieve Career Longevity – Countless opportunities for continuous learning/development that support a long-term career
• Take Part in a Hands-on Working Culture – Unique culture of active engagement and problem-solving, no matter your role
• Feel Pride in Where you Work – Be part of making an impact in public health alongside dedicated people just like you

Hall County Health Department is seeking a Customer Service Representative.

As a Customer Service Representative with Hall County Health at the Georgia Department of Public Health - District 2, you will join a dedicated group of public health professionals that help support the overall mission and vision of protecting lives of Georgian residents in a variety of ways.

Benefits:

40-hour work week (Monday – Friday), 13 paid holidays/yr., 3 weeks each of annual & sick leave/yr., a defined benefit retirement plan including a 401(K) plan with a matching employer contribution, health and payroll deductible flexible benefits including employee, spouse and child life, AD&D, dental, vision, legal, long term care, short and long-term disability and specified illness options are available. Also, medical/childcare spending accounts can be established in addition to deferred compensation – 457.

Customer Service Representative 1:

• Under direct supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations.

Customer Service Representative 2:

• Under general supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations.
• May resolve complicated issues involving customer service and/or researches governing policies, procedures or laws to respond to clients or visitors.

Customer Service Representative 3:

• Under broad supervision, works and communicates with the general public, internal customers and/or external customers to provide information and recommendations targeted to meet customer expectations.
• Resolves complicated issues involving customer service and/or researches governing policies, procedures or laws to respond to clients or visitors.

General List of Job Duties:

• Initial check in of patients for General Intake, CHC, TRV, and STD clinics. Gets current address, phone number, insurance card, ID and any necessary documents from patients when checking them in.
• Monitor the patient waiting area. Direct clients to the appropriate clinics within the health department. If they need services outside of the health department the clerk will assist with information as best as possible.
• Receives, screens and directs telephone communications. Checks voicemail and returns calls periodically throughout the day.
• Interprets and translates health care information for limited English-proficient clients. Conveys appropriate translations to client/family regarding various health care programs, guidelines, services, support systems and problems. With little or no deviation from verbatim.

Customer Service Representative 1
High school diploma/GED and one (1) year of experience communicating information in a customer service setting are required.

Customer Service Representative 2
High school diploma/GED and two (2) years of experience communicating information in a customer service setting; or one (1) year of experience required at the lower level Customer Svc Rep 1 (GST120) or position equivalent.

Customer Service Representative 3
High school diploma/GED and three (3) years of experience communicating information in a customer service setting; or two (2) years of experience required at the lower level Customer Svc Rep 2 (GST121).

Preferred Qualifications:

• The ability to read cursive handwriting.
• Experience processing paperwork and fees for those services.
• Experience working with Digital Health Department software.

Current State employees are subject to State Personnel Board rules regarding salary.

DPH accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DPH will contact educational institutions to verify degree, diploma, licensure, etc.

Applicant selected will be required to provide an “official” college transcript, if applicable. We may contact education institutions to verify degree, diploma, licensure, etc.

The candidate selected for this position may be subject to pre-employment drug screening and a criminal background check.

As an employee of DPH, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.

Georgia Department of Public Health Commissioner and leaders encourages all employees to engage in regular wellness activities and to make lifestyle choices that promote health and well-being.

The use of wellness breaks during the workday is authorized to support this philosophy and assist employees in meeting their wellness goals. A maximum of 30 minutes in each workday may be used to engage in wellness activities, generally in the form of two 15-minute breaks or one 30-minute break.

The candidate selected for this position may be subject to pre-employment drug screening and a criminal records check (fingerprinting). In accordance with Georgia's Drug Free Workplace Act, it has been determined that certain positions warrant pre-employment drug testing.

If you require accommodations under the American Disability Act (ADA), email request by the closing date of this announcement to: [e-mail].

DPH is an Equal Opportunity Employer

This position is subject to close at any time once a satisfactory applicant pool has been identified.