Customer Service Representative 1

Ipro Networks Pte. Ltd.; Peachtree Corners (GA); On-site; USD 43,000 - 59,000; Full time

Job summary

IntelliPro is hiring a Customer Service Representative 1 for an onsite role in Peachtree Corners, GA. The contract position (12+ months) requires handling order-status inquiries, processing orders, and maintaining Salesforce documentation.

The role emphasizes accuracy, adherence to procedures, and timely responses to customers. As an Equal Opportunity Employer, IntelliPro values diversity and inclusivity and offers a pathway to extension or conversion based on performance.

Responsibilities

• Respond to order status inquiries via email and Salesforce promptly.
• Process customer orders accurately per procedures and SLAs.
• Review orders for completeness and fix data discrepancies.
• Monitor queues to ensure inquiries are acknowledged and resolved.
• Provide updates on order status, shipping, and product availability.
• Document all interactions in Salesforce accurately.

Job description

Job Title: Customer Service Representative 1

Location: Peachtree Corners, GA 30092

Type: Contract (12+ Months, Possible Extension/Conversion)

Schedule: Onsite 3 days

Pay: $24.55 Hourly on W2.

Job Description:

• Respond to order status inquiries received through email and Salesforce case queues in a timely and professional manner.
• Process customer orders accurately and efficiently in accordance with established procedures and service level expectations.
• Review orders for completeness and accuracy, identifying and resolving routine data discrepancies before submission.
• Monitor assigned case queues to ensure customer inquiries are acknowledged and resolved within established timeframes.
• Provide customers with accurate information regarding order status, shipping updates, product availability, and order processing requirements.
• Maintain complete and accurate documentation of customer interactions and order activities within Salesforce.
• Follow standard operating procedures, work instructions, and company policies related to order management activities.
• Escalate non-routine inquiries, system issues, pricing concerns, allocation of questions, and customer complaints to appropriate support teams.
• Partner with internal teams as needed to obtain information required to respond to customer inquiries.
• Maintain confidentiality of customer and company information.
• Complete required training and maintain compliance with company quality and regulatory requirements.
• Meet established productivity, quality, and service-level performance expectations.
• Demonstrate professionalism, teamwork, and a customer-focused approach in all interactions.
• Complete all required training and maintain current training records.
• Meet or exceed performance metrics, including quality, productivity, service levels, schedule adherence, and customer satisfaction.
• Safeguard confidential customer, patient, and company information in accordance with policies and regulations.
• Foster a positive, collaborative, and customer-focused work environment through professionalism, accountability, and teamwork.

About Us:

Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.

IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity athttps://intelliprogroup.com/.

Compensation:

The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.