Customer Service Representative 1

Methode Electronics, Inc.; Oklahoma City (OK); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life & Disability Insurance

Wellness Program

Paid Time Off

401(k) with company contribution

Employee Assistance Program

Voluntary benefits: Accident Insurance

Pet Insurance

Job summary

Methode Electronics, Inc. is seeking a customer service professional in Oklahoma City to provide order status updates, enter purchase orders, and act as a liaison between customers and internal teams.

The role requires strong communication, attention to detail, and the ability to work independently in a fast-paced environment. Some tasks include generating quotes, following up for purchase orders, and handling credit paperwork as needed.

Qualifications

• Previous customer service experience in electronics industry preferred.
• Strong attention to detail.
• Ability to complete tasks independently and meet strict deadlines.
• Ability to seek out new tasks and welcome new challenges in a fast-paced, customer- focused environment
• Ability to communicate effectively with customers and various levels of management both written and verbal.
• High School diploma or equivalent.

Responsibilities

• Provide order status and information support to customers.
• Enter customer purchase orders into accounting and scheduling system.
• Serve as customer representative to internal departments.
• Coordinate with Sales Engineers to communicate order details with the customer.
• Assist the Sales Manager with duties and other tasks as assigned.
• Enter parts orders and confirm with customers.
• Generate quotes in the business system from Service Reports.
• Follow up with customers to obtain purchase orders for quotes.
• Convert quotes to orders.
• Prepare credit paperwork for review and approval.
• Perform other duties as assigned.

Skills

Attention to detail

Independent worker

Multitasking

Communication skills

Customer service experience

Electronics industry knowledge

Education

High School diploma or equivalent

Job description

Position Responsibilities

• Provides order status and information support to customers
• Enters customer purchase orders into accounting and scheduling system
• Acts as customer representative to other internal departments
• Acts as corporate representative to the customer
• Works with Sales Engineers to communicate all aspects of customer orders with customer
• Assists the Sales Manager in all duties and other tasks as assigned
• Enters parts orders and confirm with customers
• Generates quotes in business system from Service Reports
• Follows-up on customer to submit purchase orders for service quotes
• Converts quotes to order
• Prepares credit paperwork for review and approval
• Other duties as assigned

Qualifications

• Previous customer service experience in electronics industry preferred
• Strong attention to detail
• Ability to complete tasks independently and meet strict deadlines
• Ability to seek out new tasks and welcome new challenges in a fast-paced, customer- focused environment
• Ability to communicate effectively with customers and various levels of management both written and verbal
• High School diploma or equivalent

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to reach with hands and arms and talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel

Methode Electronics is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information and other legally protected characteristics. The EEO is the Law poster is available here: EEO Poster, if you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail [e-mail] or call [phone] and let us know the nature of your request and your contact information.

Benefits and Perks

• Methode offers US employees Medical, Dental, Vision, Hearing, Life & Disability insurance, a wellness program, and time off benefits.
• Voluntary benefit plans include Accident, Hospital Indemnity and Pet Insurance.
• Methode provides an Employee Assistance Program, and participation in the Company's 401(k) plan which includes a company contribution.
• Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Hourly employees will also be paid overtime pay when working qualifying overtime hours.

Methode Electronics is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information and other legally protected characteristics per the EEO Poster available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [e-mail] or call [phone] and let us know the nature of your request and your contact information.