Customer Service Representative 1

Hetronic USA; United States; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life & Disability Insurance

Wellness Program

Paid Time Off

401(k) Plan

Overtime Pay

Job summary

Methode Electronics, Inc. is seeking a customer service professional in the United States to provide order status updates, enter purchase orders, and serve as the customer representative to internal teams.

You will collaborate with Sales Engineers, process quotes and orders, and support a fast-paced, equal opportunity workplace with overtime pay for eligible hourly staff.

Qualifications

• Previous customer service experience in electronics industry preferred
• Strong attention to detail
• Ability to complete tasks independently and meet strict deadlines
• Ability to seek out new tasks and welcome new challenges in a fast-paced, customer-focused environment
• Ability to communicate effectively with customers and various levels of management both written and verbal

Responsibilities

• Provides order status and information support to customers
• Enters customer purchase orders into accounting and scheduling system
• Acts as customer representative to other internal departments
• Acts as corporate representative to the customer
• Works with Sales Engineers to communicate all aspects of customer orders with customer
• Assists the Sales Manager in all duties and other tasks as assigned
• Enters parts orders and confirm with customers
• Generates quotes in business system from Service Reports
• Follows-up on customer to submit purchase orders for service quotes
• Converts quotes to order
• Prepares credit paperwork for review and approval
• Other duties as assigned

Skills

Customer service

Attention to detail

Deadline driven

Communication skills

Independent

Team collaboration

Education

High School diploma or equivalent

Job description

Position Responsibilities

• Provides order status and information support to customers
• Enters customer purchase orders into accounting and scheduling system
• Acts as customer representative to other internal departments
• Acts as corporate representative to the customer
• Works with Sales Engineers to communicate all aspects of customer orders with customer
• Assists the Sales Manager in all duties and other tasks as assigned
• Enters parts orders and confirm with customers
• Generates quotes in business system from Service Reports
• Follows-up on customer to submit purchase orders for service quotes
• Converts quotes to order
• Prepares credit paperwork for review and approval
• Other duties as assigned

Qualifications

• Previous customer service experience in electronics industry preferred
• Strong attention to detail
• Ability to complete tasks independently and meet strict deadlines
• Ability to seek out new tasks and welcome new challenges in a fast-paced, customer- focused environment
• Ability to communicate effectively with customers and various levels of management both written and verbal
• High School diploma or equivalent

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to reach with hands and arms and talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel Methode Electronics is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information and other legally protected characteristics.

The EEO is the Law poster is available here: EEO Poster, if you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail [e-mail] or call [phone] and let us know the nature of your request and your contact information.

Benefits and Perks

Methode offers US employees Medical, Dental, Vision, Hearing, Life & Disability insurance, a wellness program, and time off benefits. Voluntary benefit plans include Accident, Hospital Indemnity and Pet Insurance. Methode provides an Employee Assistance Program, and participation in the Company’s 401(k) plan which includes a company contribution. Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Hourly employees will also be paid overtime pay when working qualifying overtime hours.

Methode Electronics is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information and other legally protected characteristics per the EEO Poster available here.

If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e‑mail to [e-mail] or call [phone] and let us know the nature of your request and your contact information.

Methode Electronics, Inc. (NYSE: MEI) is a global electronics and industrial technology leader with more than 80 years of innovation. With 6,600+ global employees, we design, engineer, and manufacture advanced technologies that help make the world smarter, more connected, and more electrified. Serving customers across transportation, industrial, power infrastructure, aerospace, rail, marine, and other high-growth markets, we solve complex challenges through engineering excellence, manufacturing expertise, and innovation. One Methode. 80 years of innovation driving what's next.