Customer Service Representative

TechOp Solutions International; Yuma (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

TechOp Solutions International seeks experienced Call Center Representatives to support a government client and deliver high-standard customer service with professional conduct.

Responsibilities include handling calls, documenting in government systems, and performing targeted research while ensuring data integrity and compliance with procedures. Candidates must meet background check requirements and demonstrate strong communication skills.

Qualifications

• 3+ years experience in a call center.
• High school diploma or equivalent is required.
• Proven ability to multitask while inputting data.
• Strong written and verbal communication skills.
• Work independently with minimal supervision and make informed decisions.
• Proficiency in Microsoft 365, especially Word, for drafting and editing reports.
• Experience with telephony systems, CRMs, and MS Office.
• Experience handling sensitive information.
• Ability to pass a government security background check.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate, detailed reports in government systems.
• Interview callers, applying critical-thinking beyond scripts.
• Navigate multiple systems while documenting information.
• Record details in accordance with procedures.
• Conduct database and open-source research.
• Route calls appropriately and efficiently.
• Other duties as assigned.

Skills

Customer service

Multitasking

Written and verbal communication

Independent decision making

Data accuracy

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft 365

CRM systems

Telephony systems

Job description

TechOp Solutions is seeking Call Center Representatives is looking for experienced call center professionals to support our government client, provide excellent customer service, and maintain a high level of professionalism.

Duties:

• Answer and track incoming calls
• Prepare and submit accurate, detailed reports in government systems
• Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees
• Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information
• Accurately record all details in accordance with procedures
• Conduct database and open-source research
• Route and escrow calls appropriately
• Other duties, as assigned

Requirements

• 3 +years experience in a call center
• High school diploma or equivalent is required
• Proven ability to multitask simultaneously communicating and inputting data
• Strong written and verbal communication skills
• Work independently, manage assigned responsibilities, and make informed decisions with minimal supervision
• Proficiency in Microsoft 365, with particular emphasis on Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports
• Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
• Experience in handling sensitive information
• Ability to pass a government security background check

Benefits

TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.