Customer Service Representative

automotiveservicesnetwork; Winter Park (FL); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

401(k) & 401(k) Matching

Employee Assistance Program

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Flexible Spending Account

Paid Time Off After 6 months

Referral Program

Associate Discount Program

Job summary

Holler-Classic Family of Dealerships in Florida is seeking a Customer Service Representative to handle inbound calls, schedule maintenance appointments, and support the service team. You will verify customer data, check recalls, and reference service history to ensure timely visits.

The ideal candidate demonstrates excellent communication, can manage multiple applications, and works a flexible schedule including evenings and weekends.

Qualifications

• Excellent oral and written communication skills.
• Strong computer skills, able to manage multiple applications at once.
• Strong organizational and multi-tasking skills.
• Professional demeanor and appearance.
• Prior customer service experience a plus.
• Ability to learn and operate various computer programs.
• Ability to work a flexible schedule including evenings, weekends and holidays.
• Reliable transportation.
• Valid driver’s license with acceptable driving record.
• Acceptable background and drug screening.
• Being bilingual (English/Spanish) is a plus, not a requirement.

Responsibilities

• Answers all incoming calls in a prompt, polite, professional manner, addressing inquiries or scheduling appointments or transferring them to the appropriate person or department quickly
• Check for recalls and parts availability on every call
• Responsible for obtaining customer data prior to arrival as well as refer to each customer’s service history to see if they have missed a service
• Maintaining comprehensive and up to date knowledge of products
• Make outbound calls for service reminders, safety recalls, and other recommendations
• Follows all company policies and procedures
• Provide exceptional customer service by treating guests with courtesy and respect
• Other duties may be assigned

Skills

Communication

Customer service

Computer skills

Organization & multitasking

Professional demeanor

Flexible schedule availability

Reliable transportation

Driver's license

Background check / drug screening

Bilingual English/Spanish (nice-tohave

Job description

Customer Service Representative- Holler Classic Family of Dealerships

Holler-Classic Family of Dealerships, an Automotive News Top 150 dealership group with 13 dealerships (and growing!) serving the Central Florida market, has been proudly family-owned since 1938. Our Buy Smart – Be Happy® brand promises include Our Best Price First, Pure and Simple® and Commission-Free Sales.

Holler and Classic Family Collection of Dealerships is adding to our Team resulting in an immediate need for a strong candidate to fill a position in our Business Development Center.

The ideal candidate will be a self-starter with great communication and customer service skills. They must be able to engage the customer on the phone and speak clearly and concisely. Must be detail-oriented and is responsible for answering all inbound calls and booking appointments based on maintenance schedule or issues per individual brand’s requirements.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities

• Answers all incoming calls in a prompt, polite, professional manner, addressing inquiries or scheduling appointments or transferring them to the appropriate person or department quickly
• Check for recalls and parts availability on every call
• Responsible for obtaining customer data prior to arrival as well as refer to each customer’s service history to see if they have missed a service
• Maintaining comprehensive and up to date knowledge of products
• Make outbound calls for service reminders, safety recalls, and other recommendations
• Follows all company policies and procedures
• Provide exceptional customer service by treating guests with courtesy and respect
• Other duties may be assigned

Minimum Qualifications

• Excellent oral and written communication skills
• Strong computer skills, with the ability to manage multiple applications at once
• Strong organizational and multi-tasking skills
• Professional demeanor and appearance
• Prior customer service experience a plus
• Ability to learn and operate various computer programs
• Ability to work a flexible schedule including evenings, weekends and holidays
• Reliable Transportation
• Valid driver’s license with acceptable driving record
• Acceptable background and drug screening
• Being bilingual (English/Spanish) is a plus, not a requirement

Supervisory Responsibilities

• None

Job Type

• Full-Time

Pay

• Starting at $15.00/hr
• Monthly Bonus

Full Time Benefits

• 401(k) & 401(k) Matching
• Employee Assistance Program
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Flexible Spending Account
• Paid Time Off After 6 months
• Referral Program
• Associate Discount Program

Schedule

• Ability to work a flexible schedule

Holler and Classic Family Collection of Dealerships is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or other legally protected characteristics. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We participate in the E-Verify program. Upon an applicant's request, Holler and Classic Family Collection of Dealerships will consider reasonable accommodation to complete the application process. https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf