Customer Service Representative

Salem Gymnastics & Swim; Winston-Salem (NC); On-site; USD 16,531 - 24,796; Part time

Job summary

Salem Gymnastics & Swim in Winston-Salem is looking for a Customer Service Representative to create a welcoming environment for families. This part-time role involves greeting families, answering inquiries, and supporting seamless front desk operations.

The ideal candidate will possess strong customer service skills, a friendly demeanor, and the ability to multitask in a dynamic environment. A high school diploma is required, and previous experience is preferred.

Qualifications

• Friendly and professional personality that aligns with a supportive atmosphere.
• Comfortable interacting with diverse children and families.
• Ability to take direction and work independently.

Responsibilities

• Greet and check in families with warmth and enthusiasm.
• Respond to questions with clarity, positivity, and professionalism.
• Maintain a secure and organized front desk environment.

Skills

Strong customer service and communication skills

Friendly, outgoing, and professional personality

Ability to multitask and adapt in a fast-paced environment

Education

High school diploma

Job description

At Salem Gymnastics & Swim, our Customer Service Representatives are the first friendly faces our families meet—and a key part of creating the welcoming, safe, and upbeat environment we’re known for. This part‑time role supports front desk operations, assists families with exceptional care, and helps keep our programs running smoothly. The position reports to the Customer Service Director.

Key Responsibilities

• Greet and check in families with warmth and enthusiasm
• Answer phones and respond to questions with clarity, positivity, and professionalism
• Maintain a secure and well‑organized front desk environment
• Offer tours and share helpful program information with new and prospective families
• Guide families to their classrooms and activity areas
• Assist with scheduling makeups, processing payments, completing enrollments, and ensuring families get the support they need
• Provide support to all staff throughout the shift to ensure smooth and safe operations

Facility & Operational Support

• Keep lobby floors clean, dry, and safe for families and athletes
• Sweep entrance areas as needed and ensure lobby spaces stay tidy and inviting
• Maintain bathroom supplies and cleanliness throughout the shift
• Document any unresolved customer concerns and share daily updates with leadership
• Complete end‑of‑day reports and prepare class rolls as assigned
• Assist with additional administrative or program tasks to support overall facility operations

Requirements

• Friendly, outgoing, and professional personality that aligns with our supportive, family‑centered atmosphere
• Strong customer service and communication skills
• Comfortable interacting with children, parents, and visitors from all backgrounds
• Observant, confident, and mindful of safety and security
• Ability to multitask and adapt in a fast‑paced environment
• Comfortable using computers and eager to learn our systems
• Receptive to feedback; able to take direction and work independently
• High school diploma required
• Previous customer service experience preferred

Schedule

Monday–Thursday evenings and Saturdays