Customer Service Representative

Crunch Fitness; Mauldin (SC); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free gym membership

401(k)

Employee discounts

Free uniforms

Training & development

Job summary

Crunch Fitness in the United States is seeking a part-time Customer Service Representative to deliver top-notch service to members, guests, and prospective members. This is an hourly, non-exempt role within a fast-paced gym environment.

Responsibilities include greeting and checking in members, handling calls, explaining membership options and promotions, updating accounts, stocking retail, operating the POS, and keeping the club clean. CPR/AED certification is required.

Qualifications

• High school diploma or equivalent.
• CPR/AED certification required.
• Proficient reading and writing skills.
• Basic computer proficiency.
• Professional attitude and upbeat personality.
• Strong communication skills and ability to multitask.

Responsibilities

• Greet and check in all members, guests, and prospective members.
• Answer phone calls in a polite and professional manner.
• Inform prospective members about membership options and promotions.
• Facilitate necessary updates to members’ accounts.
• Ensure all retail items are fully stocked.
• Operate the POS system and accept payments.
• Assist in maintaining the neatness and cleanliness of the club.
• Other duties as assigned.

Skills

Customer service

Communication

Multi-tasking

CPR/AED certification

Reading & writing skills

Computer literacy

Professional attitude

Upbeat personality

Education

High school diploma or equivalent

Job description

Benefits:

• Free gym membership
• 401(k)
• Employee discounts
• Free uniforms
• Training & development

Join one of the fastest-growing fitness brands in the United States—Crunch Fitness!

At Crunch, we’re more than a gym—we’re a community built on energy, inclusivity, and results. We offer real opportunities for career growth, hands-on leadership training, and strong earning potential in a fast-paced, rewarding industry.

Our culture is rooted in diversity, acceptance, empowerment, and fun. We’re looking for passionate, charismatic individuals who bring positivity, motivation, and a commitment to helping others succeed. If you thrive in a dynamic environment and love connecting with people, we’d love to have you on our team.

Job Description:

The Customer Service Representative (CSR) role ensures all members, guests, and prospective members receive top-notch customer service. This is a part-time, hourly non-exempt position.

Responsibilities:

• Greet and check in all members, guests, and prospective members.
• Answer phone calls in a polite and professional manner.
• Inform prospective members about our membership options and current promotions.
• Facilitate necessary updates to members’ accounts.
• Ensure all retail items are fully stocked.
• Operate the POS system and accept payments.
• Assist in maintaining the neatness and cleanliness of the club.
• Other duties as assigned.

Above description may be subject to change or alteration at any time.

Qualifications and Skills

• High school diploma or equivalent
• Customer service - 1 year (preferred)
• CPR/AED certification (required)
• Proficient reading and writing skills
• Basic computer proficiency
• Professional attitude
• Upbeat and positive personality
• Efficient and effective communication skills
• Ability to multi-task and excel in a busy environment

Physical Requirements

• Must be able to adjust and operate all club equipment.
• Ability to lift 50 lbs. and engage in physical activity, including lifting weights, squatting, bending, reaching, spotting, and prolonged standing/walking.

Hourly rate is subject to change by state.