Customer Service Representative

Crunch Fitness - JFF North America; Fredericksburg (VA); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free gym membership

Free uniforms

Training & development

401(k)

Employee discounts

Job summary

Crunch Fitness in Fredericksburg, VA is hiring a Customer Service Representative (CSR) to deliver top-notch service to members, guests, and prospective members in a part-time, hourly non-exempt role. You will greet and check in customers, handle inquiries, promote membership options, and help keep the club clean and well-stocked.

The ideal candidate has a high school diploma or equivalent, CPR/AED certification, and strong communication and computer skills, with an upbeat, professional attitude

Qualifications

• High school diploma or equivalent.
• Customer service experience (1 year preferred).
• CPR/AED certification required.
• Proficient reading and writing skills.
• Basic computer proficiency.
• Professional attitude.
• Upbeat and positive personality.
• Strong communication and multitasking in a busy environment.

Responsibilities

• Greet and check in all members and guests.
• Answer phone calls professionally.
• Inform prospects about memberships and promotions.
• Update members’ accounts as needed.
• Ensure retail items are stocked.
• Operate the POS system and accept payments.
• Maintain club cleanliness and organization.
• Perform other duties as assigned.

Skills

Customer service

CPR/AED

Reading & writing

Computer literacy

Professional attitude

Positive attitude

Communication skills

Multi-tasking

Education

High school diploma or equivalent

Job description

Benefits:

• Free gym membership
• Free uniforms
• Training & development
• 401(k)
• Employee discounts

Join one of the fastest-growing fitness brands in the United States—Crunch Fitness!

At Crunch, we’re more than a gym—we’re a community built on energy, inclusivity, and results. We offer real opportunities for career growth, hands-on leadership training, and strong earning potential in a fast-paced, rewarding industry.

Our culture is rooted in diversity, acceptance, empowerment, and fun. We’re looking for passionate, charismatic individuals who bring positivity, motivation, and a commitment to helping others succeed. If you thrive in a dynamic environment and love connecting with people, we’d love to have you on our team.

Job Description:

The Customer Service Representative (CSR) role ensures all members, guests, and prospective members receive top-notch customer service. This is a part-time, hourly non-exempt position.

Responsibilities:

• Greet and check in all members, guests, and prospective members.
• Answer phone calls in a polite and professional manner.
• Inform prospective members about our membership options and current promotions.
• Facilitate necessary updates to members’ accounts.
• Ensure all retail items are fully stocked.
• Operate the POS system and accept payments.
• Assist in maintaining the neatness and cleanliness of the club.
• Other duties as assigned.

Above description may be subject to change or alteration at any time.

Qualifications and Skills

• High school diploma or equivalent
• Customer service - 1 year (preferred)
• CPR/AED certification (required)
• Proficient reading and writing skills
• Basic computer proficiency
• Professional attitude
• Upbeat and positive personality
• Efficient and effective communication skills
• Ability to multi-task and excel in a busy environment

Physical Requirements

• Must be able to adjust and operate all club equipment.
• Ability to lift 50 lbs. and engage in physical activity, including lifting weights, squatting, bending, reaching, spotting, and prolonged standing/walking.

Hourly rate is subject to change by state.