Customer Service Representative

ucumberlands; Williamsburg (KY); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Cumberlands is seeking a Customer Service Representative to assist students via phone, chat, and email. You will use campus policies to resolve issues, ensure courteous interactions, and support the student body with timely information.

Ideal candidates have strong communication and problem-solving skills, flexibility in hours, and willingness to work occasional weekends to meet student needs.

Formación

• Experience providing customer support, preferably to students or campus populations.
• Strong written and verbal communication with tact and empathy.
• Comfort with multi-channel inquiries (calls, chat, emails) and problem solving.

Responsabilidades

• Receive calls, live chat and emails from students, inquiries and complaints.
• Apply policies to resolve issues and provide clear guidance.
• Escalate complex cases to the managerial team as needed.

Conocimientos

Customer service experience

Excellent communication skills

Telephone skills

Written communication

Flexibility

Weekend availability

Problem solving

Herramientas

Microsoft Office

Descripción del empleo

Get Set for Cumberlands!

Join our team of student-focused individuals working together in order to encourage intellectual and spiritual growth, leadership and service.

CURRENT STUDENT or EMPLOYEE? Please log into Workday and use the Career Tile to find and apply to jobs from our internal career sites.

Customer Service Representatives are responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary. Our Customer Service Representatives are often the first point of contact for customers' product issues.

• Must possess good people skills, ability to communicate honestly and with tact for students who may not qualify for admissions
• Outstanding telephone skills
• Polite, friendly manner working with students
• Proficient in computer literacy and knowledgeable of Microsoft Office
• Must show initiative, adaptability, resourcefulness, dependability, and ability to take action
• Customer Service Experience.
• Excellent analytical, communication and writing skills.
• Ability to work flexible schedule.
• Will require occasional weekend work
• Office hours and work times are based on student needs; including availability for students' worldwide.

Key Duties and Responsibilities:

• Receive calls, live chat and emails from students, e.g. queries, requests, orders and complaints
• Problem solve and resolve issues
• Resolve issues

Cumberlands is different by design. Our employees exemplify our motto in the pursuit of a "life-more-abundant."