Customer Service Representative

Bodycote plc; Wichita (KS); On-site; USD 35,000 - 50,000; Full time

Job summary

Bodycote plc in Wichita, KS is seeking a Customer Service Specialist to join their team. This role is critical in providing exceptional service to customers and ensuring that their specifications are met. The successful candidate will engage with both internal and external customers, manage orders, and resolve issues promptly.

Qualified individuals will have a high school diploma and a minimum of two years of customer service experience. Strong communication skills and proficiency in Microsoft Office are essential. This position is safety-sensitive, requiring adherence to strict safety protocols.

Qualifications

• Must satisfy ITAR compliance; U.S. Citizens or Permanent Residence required.
• Minimum two years of experience in customer service.
• Strong verbal and written communication skills.

Responsibilities

• Professionally interact with customers via various channels.
• Create or adjust accurate quotes and pricing for orders.
• Enter customer orders with precision and detail.

Skills

Customer service experience

Proficiency in Microsoft Office

Strong communication skills

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Our people are the heart of our business. As the world’s largest provider of thermal processing services, Bodycote employs thousands of highly skilled staff around the globe, some of the best engineers, scientists, and technicians in the industry. Come join our team!

Due to the nature of our business and a heavy industrial market, Bodycote deems this position to be safety sensitive.

Position Summary

Based in Wichita, KS, the Customer Service Specialist will perform essential job functions associated with heat treatment under the direction of the General Manager to meet customer specifications. This role requires a highly energized, engaging, and detail-oriented individual who can professionally interact with internal and external customers, providing exceptional service and resolving issues promptly.

Essential Job Functions (Duties and Responsibilities)

The primary duties consist of, but are not limited to the following:

• Actively involved, promotes, and practices safety and good housekeeping.
• Professionally interact with internal and external customers via in-person, email, and phone, providing timely updates and resolving issues with a positive attitude.
• Actively liaise with operations team assisting in scheduling and maximizing customer satisfaction while balancing Bodycote benefit as needed/required.
• Responsible for creating or adjusting accurate quotes and pricing for orders, ensuring customer satisfaction while maximizing Bodycote growth potential.
• Enter customer orders into local system with precision and detail.
• Review Purchase Orders and contracts addressing discrepancies where needed.
• May have access to proprietary and third-party information necessary to the business and will perform duties in an ethical and professional manner.
• Responsible for the care and treatment of our customer’s inventory and will perform duties in a safe and responsible manner to prevent customer loss or damage.
• Must have the ability to report for work on time, follow directions, interact effectively with co-workers, understand and follow rules and procedures and accept constructive criticism.
• Perform additional tasks as assigned, demonstrating flexibility and a willingness to go above and beyond.

Qualifications

• Must satisfy ITAR compliance requirements; candidates must be U.S. Citizens or Permanent Resident Card Holders.
• Education: High school diploma or equivalent.
• Minimum two years of experience in customer service or a related position, with a proven track record of delivering exceptional customer experiences.
• Proficiency in computer applications, including Microsoft Office and databases; familiarity with CRM systems is advantageous.
• Strong communication skills, both written and verbal, with the ability to engage and build rapport with internal/external customers.

Physical & Mental Demands

• Ability to work in a sitting position for extended periods, maintaining focus and productivity.
• Manual dexterity for data entry and handling customer orders.
• Physical ability to bend, pull, and reach as needed.
• Capability to lift 25-30 lbs. safely.
• Willingness to work in an environment with potential exposure to heat, dust, noise, humidity, and fumes.
• Strong cognitive and mental capacity to perform essential job functions with attention to detail.
• Effective communication skills, both oral and written.
• Visual acuity to read documents, computer screens, and files.
• Ability to hear and respond effectively in person and via phone.

The statements herein are intended to describe the general nature and levels of the work performed by employees, but are not a complete list of responsibilities, duties, and skills required of personnel so classified. Furthermore, the job description does not constitute a written or implied contract for employment. Bodycote reserves the right to revise or change job duties and responsibilities as the need arises.

Bodycote is an Equal Opportunity Employer and does not discriminate against current and prospective employees based on race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age for individuals over forty years of age, military and veteran status, sexual orientation, or any other basis protected by applicable federal, state and local laws.