Customer Service Representative

Core-Mark International; Westlake (TX); Hybrid; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health benefits

Stock purchase plan

401K matching

Education assistance

Paid time off

Remote work day

Job summary

Core-Mark International is transitioning to a new ordering platform and seeks a role that ensures smooth adoption across 30+ Operating Companies, sales teams, and customer groups. You will support training, engagement, and ongoing usage analysis.

The position emphasizes customer-facing collaboration, hands-on support, and continuous improvement, with a 9:30 AM–6:00 PM schedule and one remote day per week after training.

Qualifications

• Excellent communication skills required.
• Typing test with a score of 40 WPM or better required.
• Ability to perform two-digit arithmetic and work with multiples of 10's and 100's.
• Detail-oriented data entry with accuracy and speed.
• Proficiency in Microsoft Office and general computer skills.

Responsibilities

• Drive adoption of the new ordering platform by engaging with customers, Sales teams, and OpCos.
• Utilize reporting tools to identify usage gaps, track engagement, and analyze trends.
• Execute follow-up actions to close usage gaps, including direct outreach and support.
• Provide hands-on assistance and guidance to customers and sales representatives on platform navigation.
• Investigate reasons for non-usage or low adoption and remove barriers with internal teams.
• Communicate user feedback to stakeholders to support continuous improvement.

Skills

Excellent communication

Typing 40 WPM

Two-digit math

Data entry

Microsoft Office

Job description

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America’s food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Job Description

We Deliver the Goods:

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America’s food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Why Join Core-Mark?

Core-Mark emphasizes personal growth and development for all associates. We believe that when you succeed, the company succeeds. We promote internally whenever possible and provide frequent training opportunities in several formats to help you meet your personal and career goals.

• Hourly Rate: $18.50
• Schedule: 9:30AM - 6:00PM
• 1 work from home day per week after training!
• Hiring for our next training date of October 26th

Position Purpose:

We are currently undergoing a transition to a new ordering solution platform across our organization. This role is designed to support that transition, ensuring adoption and effective use of the new system across more than 30 Operating Companies (OpCos), sales teams, and customer groups.

Key Responsibilities:

• Drive adoption of the new ordering platform by engaging directly with customers, Sales teams, and OpCos.
• Utilize reporting tools to identify usage gaps, track engagement, and analyze trends.
• Execute follow-up actions to close usage gaps, including direct outreach and support.
• Provide hands-on assistance and guidance to customers and sales representatives on how to navigate and effectively use the new platform.
• Investigate and understand the reasons behind non-usage or low adoption, and collaborate with internal teams to remove barriers.
• Communicate feedback from users to internal stakeholders to support continuous improvement of the platform and process.

The ideal candidate should possess the following:

• Excellent communication skills.
• Ability to add/subtract two-digit numbers and to multiply/divide with 10’s and 100’s.
• Ability to solve practical problems and deal with a variety of concrete variables in situations.
• Ability to perform detailed data entry work accurately and efficiently within deadlines.
• Intermediate computer skills, knowledge of Microsoft Office programs, and ability to type proficiently.

Required Qualifications

• 1+ years of Customer Service experience in a high volume call center environment
• Must be able to complete typing test with a score of 40 WPM or better

Compensation

$18.50/hr