Customer Service Representative

AmeriVet Veterinary Partners; Wells (ME); On-site; USD 51,577,000 - 60,174,000; Full time

Benefits offered by this job

Competitive pay

401(k) matching

Student loan assistance

Health, dental, vision, life insurance

Mental health resources

Paid time off

Team environment

Job summary

Wells Dog and Cat Hospital in Wells, ME is seeking a Full Time Customer Service Representative to join our team. You will be the primary contact for clients, handling phone and in-person interactions with warmth and professionalism.

This role avoids weekends, late evenings, or after-hours emergencies and supports scheduling, record-keeping, payments, and administrative tasks to keep the clinic running smoothly.

Qualifications

• Professional and friendly phone etiquette.
• No weekends or late evenings.
• Ability to properly prioritize and complete tasks simultaneously.
• Ability to problem solve and adapt to multiple situations.
• HS Diploma or educational equivalent.
• Excellent customer service skills.
• Computer efficiency.
• Very detail-oriented.
• Preferred: Experience with Veterinary EMR systems (Avimark, Cornerstone).
• Preferred: 1 year of CSR experience.
• Preferred: Knowledge of veterinary terminology.

Responsibilities

• Operates a multi-line telephone system; answers calls, routes messages, and pages staff as needed.
• Prioritizes appointments and client needs to maintain an efficient schedule.
• Empathizes with clients and remains calm in emotional or emergency situations.
• Accepts payments, makes change, and processes credit payments with an accurate cash drawer.
• Maintains up-to-date client and pet records and provides administrative support.
• Completes all tasks assigned by supervisors.

Skills

Phone etiquette

Task prioritization

Problem solving

Customer service

Computer skills

Detail oriented

Education

HS Diploma or equivalent

Tools

Avimark EMR

Cornerstone EMR

Job description

Wells Dog and Cat Hospital is seeking a Full Time Customer Representative to join our team. This is not just a job for us, it's a way of life!

Job Description:

We are looking for a personable and skilled Client Service Representative (CSR) to join our team! As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression. Your ability to create a welcoming environment and deliver exceptional service will be key to our success. NO weekends, late evenings or emergency coverage after hours!

CSR Responsibilities:

• Understands, communicates, and properly prioritizes scheduled appointments, client education, and lobby triage by vaccine, wellness, parasite, and retail needs to ensure an efficient and productive schedule and daily workflow.
• Operates multiple-line telephone system. Answers incoming calls, places, callers on hold, transfers calls, and pages staff members appropriately. Takes and routes messages for veterinarians and staff members.
• Empathizes with clients and remains compassionate and well-mannered if a client becomes emotional or discourteous. Remains calm and collected in the face of emergency situations. Ultimately, it is the CSR who creates a good first and last impression on our clients.
• Accepts payments, makes change, processes credit payments, and other forms of payment while maintaining an accurate cash drawer.
• Maintains accurate and updated client information and pet records, including obtaining pet medical records from other clinics and providing administrative support (scanning documents, updating records, faxing, emailing, etc.) to keep accurate and reliable client information.
• Complete all tasks as assigned by the supervisor(s).

Qualifications & Requirements:

• Professional and friendly phone etiquette
• No weekends or late evenings!
• Ability to properly prioritize and complete tasks simultaneously
• Ability to problem solve and adapt to multiple situations
• HS Diploma or educational equivalent
• Excellent customer service skills
• Computer efficiency
• Very detail-oriented
• Preferred: Experience with Veterinary Electronic Medical Records (Avimark, Cornerstone, etc.)
• Preferred: One year of customer service representative experience
• Preferred: Knowledge of veterinary medical terminology and procedures

Pay Range: $18.00-$21.00

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.