Collision CSR

Boyd Group; Zachary (LA); On-site; USD 36,000 - 42,000; Part time

Job summary

Mobile Auto Solutions, LLC is seeking a temporary Customer Service Representative to backfill an employee on leave. The role focuses on delivering exceptional customer experience while coordinating with customers, insurers, and repair facility teams.

The CSR handles scheduling, documentation, and system updates in CCC One and ARMS, ensuring accurate communication and efficient repair processes. This position requires strong multitasking, attention to detail, and solid client service skills.

Qualifications

• High School Diploma or GED is required.
• Minimum 1 year experience in a similar administrative role.
• Preferred 1 year in auto body or similar customer service environment.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Schedule repair appointments using appropriate systems and scripts.
• Obtain repair authorization documentation and prepare RO work packets.
• Record all communications with customers or insurers in CCC One notes.
• Update CCC One with rental car usage and manage ARMS entries.
• Ensure ARMS and CCC One are synchronized for all vehicles.

Skills

Administrative experience

Customer service

Attention to detail

Communication

Sales drive

Education

High School Diploma or GED

Tools

CCC One

ARMS

Daily Demand Capacity Planner

Job description

LA Zachary - 132034

We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

Job Description:

This position is a contingent, temporary role intended to backfill an employee who is currently on leave. Employment in this role is not permanent and is expected to conclude upon the return of the incumbent employee or as business needs change

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team.

Key Job Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting. (CCC One is our repair management system)
• Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.
• Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).
• Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
• Confirms car rental information and updates CCC One with rental car usage information.
• Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

Education and/or Experience Required

• High School Diploma or GED (General Education Diploma)
• Minimum: 1 year experience in a similar role such as administration assistant.
• Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

Required Skills/Abilities

• Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.
• Strong attention to detail with a high degree of accuracy.
• Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.

Other Requirements

• Valid driver’s license.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

AI Disclosure Statement: At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details:

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