Customer Service Representative

CFS; Waukegan (IL); On-site; USD 42,000 - 55,000; Full time

Job summary

CFS in the United States (Waukegan, IL) seeks a detail-oriented Customer Service Associate to support customer service, order management, and administrative operations within a fast-paced manufacturing environment. The ideal candidate is highly organized, comfortable with multiple systems, and capable of balancing documentation, data management, and customer support.

This role offers exposure to ERP systems and end-to-end order processes, with opportunities to contribute to process improvements

Qualifications

• 3+ years of customer service, administrative, or data-entry experience.
• Proficiency with Microsoft Excel and Outlook.
• Experience with ERP systems (Microsoft Dynamics 365 preferred).
• Strong written and verbal communication and organization.
• Ability to work in a fast-paced environment with multiple priorities.

Responsibilities

• Support customer documentation requests including COAs, SDSs, and product statements.
• Create and maintain customer records and master data.
• Assist with order entry, order verification, and invoice reviews.
• Review orders for accuracy, shipping requirements, and customer specifications.
• Coordinate purchase order documentation and approval workflows.
• Monitor open orders and support resolution of order discrepancies.
• Respond to customer inquiries regarding order status, shipping, and logistics.
• Maintain organized electronic and physical records and assist with administrative projects.

Skills

Customer service

Data entry

Organizational skills

Multitasking

Communication

Fast-paced environment

Tools

Microsoft Excel

Microsoft Outlook

Dynamics 365

Job description

Customer Service Associate

About The Customer Service Associate Opportunity

We are seeking a detail-oriented Customer Service Associate to support customer service, order management, and administrative operations within a fast-paced manufacturing environment. This Customer Service Associate role is ideal for someone who enjoys organization, working with data, supporting customers, and ensuring operational accuracy.

The ideal Customer Service Associate is highly organized, comfortable working with multiple systems, and enjoys balancing administrative responsibilities with customer support.

Key Responsibilities For The Customer Service Associate

• Support customer documentation requests including COAs, SDSs, and product statements.
• Create and maintain customer records and master data.
• Assist with order entry, order verification, and invoice reviews.
• Review orders for accuracy, shipping requirements, and customer specifications.
• Coordinate purchase order documentation and approval workflows.
• Monitor open orders and support resolution of order discrepancies.
• Respond to customer inquiries regarding order status, shipping, and logistics.
• Maintain organized electronic and physical records and assist with administrative projects.

Qualifications for the Customer Service Associate

• 3+ years of customer service, administrative, or data-entry experience.
• Strong organizational and multitasking skills.
• Proficiency with Microsoft Excel and Outlook.
• Strong written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple priorities.

Preferred

• Experience with ERP systems (Microsoft Dynamics 365 preferred).
• Customer service or order management experience in a manufacturing environment.

Why This Customer Service Associate Opportunity Stands Out

• Exposure to customer service, order management, and business operations.
• Variety of responsibilities across documentation, customer support, and data management.
• Opportunity to work with ERP systems and customer-facing processes.
• Great fit for a proactive Customer Service Associate who enjoys both administrative and customer support work.