Customer Service Representative

United Warehouse Company; Tulsa (OK); On-site; USD 35,000 - 45,000; Full time

Job summary

United Warehouse Company in Tulsa is looking for a Customer Service Representative to be the first point of contact for customers. You will handle customer inquiries, manage accounts, and maintain a detailed customer database.

The ideal candidate will have 1-3 years of experience in customer service, a strong sense of urgency, and the ability to work effectively in a team environment. This role requires professionalism and the capacity to resolve issues promptly.

Qualifications

• 1-3 years of relevant customer service experience.
• Ability to communicate effectively.
• Strong attention to detail and urgency.

Responsibilities

• Communicate with customers via phone and email.
• Manage customer accounts from order to delivery.
• Investigate order processing issues.

Skills

Communications-based experience

Teamwork understanding

Attention to detail

Maintaining accurate customer records

Self-managed team environment

Problem-solving under pressure

Job description

Job Description

United Warehouse Company is seeking a qualified Customer Service Representative to join our growing team!

As a Customer Service Representative, you will be the first point‑of-contact to our customers and the expert on your account(s). You will be the brand ambassador and will possess the know‑how to get the job done. Your responsibilities include answering customer inquiries, resolving customer issues, and maintaining a customer database.

Responsibilities

• Be the voice of United Warehouse Company and communicate with customers via phone and email.
• Manage customer accounts from order receipt to delivery, including order fill, transportation planning, on‑time delivery monitoring, exception management, and promotion support.
• Investigate order/invoice processing problems and facilitate issue resolution with management assistance.
• Keep detailed notes in the customer tracking system and prioritize multiple tasks.
• Embrace new challenges, adapt quickly, and follow up on items until resolved.
• Identify mistakes and opportunities for improvement, contributing to a stronger company.

Qualifications

Required Skills and Experience

• 1‑3 years of relevant communications‑based experience.
• Understanding of teamwork and how teams operate.
• A heightened sense of urgency, attention to detail, and ability to communicate customer offerings.
• Ability to maintain accurate customer account records.
• Ability to work well in a self‑managed team environment that includes scheduling, vacation, hours, and task assignments.
• Maintain productivity and professionalism under pressure while meeting strict deadlines and balancing priorities.
• Judgment to resolve issues with urgency, including after standard business hours support.

Additional Information

All information will be kept confidential in accordance with EEO guidelines. Drug/Alcohol testing is required. For reasonable accommodation of a disability during the hiring process, call (918) 388‑9066.