Customer Service Representative

K B Berry & Assoc., Inc.; Walnut Creek (CA); On-site; USD 42,000 - 66,000; Full time

Job summary

K B Berry & Assoc., Inc. in Walnut Creek, CA is seeking a customer service representative to join our team. You will respond to inquiries, provide accurate product information, and help maintain client satisfaction.

The role emphasizes clear communication, professional problem-solving, and collaboration with teammates to improve processes. Prior customer service experience and familiarity with CRM systems are a plus.

Qualifications

• Proven experience in a customer service role or similar position.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Proficiency in using customer service software and Microsoft Office Suite.

Responsibilities

• Respond to customer inquiries and provide accurate information regarding products and services.
• Resolve customer issues efficiently and effectively while maintaining a high level of professionalism.
• Document customer interactions and feedback in our CRM system.
• Collaborate with team members to improve processes and enhance customer satisfaction.
• Assist in training new staff and sharing best practices.

Skills

Customer service

Communication

Problem solving

Multitasking

Tools

CRM software

Microsoft Office

Job description

Overview

Join K B Berry & Assoc., Inc. as a vital member of our customer service team. We are looking for an enthusiastic individual who is passionate about delivering exceptional customer experiences. This position plays a key role in ensuring customer satisfaction and fostering positive relationships with our clients.

Key Responsibilities

• Respond to customer inquiries and provide accurate information regarding products and services.
• Resolve customer issues efficiently and effectively while maintaining a high level of professionalism.
• Document customer interactions and feedback in our CRM system.
• Collaborate with team members to improve processes and enhance customer satisfaction.
• Assist in training new staff and sharing best practices.

Requirements

• Proven experience in a customer service role or similar position.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Proficiency in using customer service software and Microsoft Office Suite.

Nice to have

• Experience in the industry related to our products/services.
• Additional language skills are a plus.
• Familiarity with CRM systems and practices.