Customer Service Representative

Groundworks Operations, LLC; Virginia Beach (VA); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

ESOP

Benefits package

Paid training

Top Workplace culture

Leadership development

Job summary

Groundworks Operations, LLC in Virginia Beach, VA is seeking a full-time Customer Service Representative. This role goes beyond answering phones; you will engage homeowners, schedule appointments, educate customers on services, and drive sales opportunities with a base pay of $14/hour plus uncapped commissions.

Typical total compensation is $21-24/hour. Benefits include medical, dental, vision, a 401(k) with company match, paid training, and eligibility for the Employee Ownership Program after

Qualifications

• 1+ year of customer-facing experience in service, retail, or call centers.
• Able to work in a fast-paced environment and meet sales goals.
• Comfortable using multiple computer systems and browsers.

Responsibilities

• Answer inbound calls and follow up to schedule appointments.
• Educate customers on Groundworks's services and memberships.
• Meet sales and performance goals by delivering an exceptional experience.
• Document customer information accurately in the CRM.

Skills

Customer service

Sales

Communication

Relationship-building

Education

High school diploma

Tools

CRM software

Job description

Ready to build your future? We're Groundworks, North America's leading foundation repair and water management specialist. We're more than a company - we're a team driven by purpose. As a Top Workplace, we're looking for top talent to fuel our mission: to protect, repair, and improve our customers' greatest asset - their home. But what makes us a great place to work? Here, you'll find real career growth, comprehensive and affordable benefits, a culture that values hard work and innovation, and company ownership equity. Whether you’re starting your career or looking for your next big move, we offer hands-on training, advancement opportunities, and the chance to make a real impact every day. Join us and lay the foundation for your success.

Ready to turn conversations into career growth? Join Groundworks, North America's leading foundation repair and water management company, where high performers are rewarded, developed, and promoted from within. This isn't your typical customer service role. If you're looking for a position where you simply answer phones, this isn't it. You'll connect with homeowners who have already expressed interest in our services, so there's no cold calling. Every conversation is an opportunity to build relationships, provide an exceptional customer experience, schedule appointments, and recommend solutions that protect our customers' greatest investment: their home. In this performance driven role, your success is rewarded with uncapped commission and opportunities for career growth. Earn what you're worth! This position includes a $14.00/hour base wage plus uncapped commission, with Customer Service Representatives typically earning $21-24/hour in total compensation. If you're competitive, goal-oriented, and motivated by performance, this is your opportunity to build a rewarding career with an industry leader. Beyond competitive pay, Groundworks offers a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) with company match, and paid training. After six months, every employee becomes eligible for our Employee Ownership Program (ESOP), giving you the opportunity to share in the company's long-term success while building your own career. This is a full-time, 40-hour per week onsite position based in our Virginia Beach, VA office. Team members collaborate in person to deliver an exceptional customer experience, with every other weekend required as part of the regular schedules.

Duties and Responsibilities

• Answer inbound calls and make warm outbound follow-up calls to schedule appointments and assist homeowners.
• Educate customers on Groundworks's services and memberships while identifying opportunities to drive sales.
• Meet individual sales and performance goals by delivering an exceptional customer experience on every interaction.
• Accurately document customer information while thriving in a fast-paced, team-oriented call center.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• 1+ year of customer service, retail sales, inside sales, call center, or other customer-facing experience.
• A competitive, goal-driven mindset with excellent communication and relationship-building skills.
• Comfortable navigating multiple computer systems while engaging with customers.
• Reliable, coachable, and excited to grow your career in a performance-driven environment.

Working Conditions: Base pay plus uncapped commission, with representatives typically earning $21-24/hour. Promote-from-within culture with clear career paths into leadership and other opportunities. Industry-leading paid training, ongoing coaching, and employee ownership opportunities. Comprehensive benefits and an award-winning Top Workplace culture. Office / Call Center environment with medium level noise. Physical requirements include talking, hearing, walking, visual acuity to determine neatness and preparing and analyzing data, schedules and documents. What We Provide

What We Provide

• Competitive Pay
• Employee Company Ownership Opportunities
• Industry Leading Training Programs
• Leadership Development and Career Growth Tracks
• Comprehensive and Affordable Benefits Package
• Top Workplace with Award Winning Culture

We take pride in our exceptional growth-because it means that we've built our company and solutions on a rock-solid foundation. Every day, every employee has the opportunity to play an impactful role in changing an industry, setting a new standard, and delivering solutions that our customers love. True to our values, we've done the right things from the beginning, setting the stage for an even brighter future. Join us as we charge ahead!