Customer Service Representative

MOSCOT NYC Since 1915; Village of Farmingdale (NY); Hybrid; USD 40,000 - 55,000; Full time

Job summary

A leading company in eyewear is seeking a Customer Service Ambassador. This hybrid role involves providing excellent service to customers, managing inquiries, and ensuring satisfaction. The ideal candidate will have strong communication skills and experience in a fast-paced environment.

Qualifications

• Minimum of 2 years in a similar customer service role.
• Experience in a fast-paced office environment.

Responsibilities

• Answer customer service calls, emails, and chats.
• Assist and resolve customer inquiries and complaints.
• Process orders and manage customer expectations.

Skills

Communication

Problem Solving

Attention to Detail

Time Management

Tools

Shopify

SAP Business One

Eye Cloud Pro

Job description

4 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from MOSCOT NYC Since 1915

PLEASE NOTE: THIS POSITION IS HYBRID WITH 2 DAYS IN OFFICE PER WEEK. The first 2 weeks are required to be fully in office for training purposes. The desired schedule is Sunday to Thursday from 10-6pm with Wednesdays and Thursdays in office/Sunday, Monday and Tuesday remote.

MOSCOT is a 109-year-old New York City institution renowned worldwide for its iconic eyewear – The MOSCOT Originals and MOSCOT Spirit Collections. MOSCOT infuses its unmistakably refined, downtown aesthetic with over 100 years of eyewear expertise and unparalleled craftsmanship to create its timeless eyewear. While now recognized as a global fashion brand, MOSCOT remains, at heart, a neighborhood optical shop.

As a Customer Service Ambassador with MOSCOT, you will be the voice of MOSCOT and on the front lines to thousands of MOSCOT fans spanning the globe from New York to Timbuktu. This is a fast-paced position that requires the ability to multi-task across several lines of communication with our customers and multiple systems while maintaining composure. Excellent communication skills, strong attention to detail, good problem-solving abilities, and a positive attitude are essential for this omni-channel role!

This role can be hybrid, but the candidate must be able to train on-site in Farmingdale, NY for the first 2 weeks of employment.

Job Responsibilities:

1. Answer customer service phone calls, emails, and chats to ensure excellent customer satisfaction.
2. Assist and resolve customer inquiries and complaints by providing the best recommendations or solutions, with follow-up to ensure resolutions.
3. Process orders, prepare correspondence, manage customer expectations, handle refunds/exchanges, and ensure customer satisfaction within service levels.
4. Maintain high customer service standards across all touchpoints.
5. Learn quickly and adapt to the evolving role.
6. Provide brand and product expertise to build trust and loyalty, acquiring new customers and retaining existing ones.
7. Use the right systems to gather and provide accurate information to customers.
8. Generate sales leads and deliver excellent service to B2C and B2B orders.
9. Express gratitude and empathy in all customer interactions, upholding customer satisfaction.
10. Follow MOSCOT communication guidelines to deliver the ultimate MX – MOSCOT Experience.

Requirements:

• Proven success in a Customer Service role; minimum of 2 years in a similar position.
• Experience in a fast-paced office environment.
• Ability to multi-task across multiple systems and communication channels.
• Flexible, adaptable, and entrepreneurial mindset.
• Effective communication skills across all organizational levels and externally.
• Excellent time management and organizational skills, with strong attention to detail and follow-up.
• Team player with the ability to work independently.
• Strong PC skills and willingness to learn new applications.
• Experience with Shopify, SAP Business One, and Eye Cloud Pro is a plus.