Customer Service Representative

City of Valdosta; Valdosta (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

The City of Valdosta is seeking a customer service oriented clerical support specialist to assist in department operations. Responsibilities include answering phones, greeting visitors, processing payments, maintaining records, and supporting various city services.

Ideal candidates will have knowledge of modern office practices, strong communication skills, and the ability to balance cash drawers and manage account details. This on-site role requires basic math and proven reliability.

Qualifications

• Knowledge of modern office practices and procedures.
• Knowledge of city and departmental policies and procedures.
• Knowledge of computers and job-related software programs.
• Knowledge of customer service principles and practices.
• Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
• Sufficient experience to understand the basic principles relevant to the major duties of the position usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
• Ability to be bonded.

Responsibilities

• Answers telephone and greets visitors; provides information and assistance; takes messages; refers to appropriate personnel.
• Accepts and processes utility payments, taxes and license fees; issues receipts.
• Makes account adjustments.
• Processes refund checks.
• Balances cash drawer.
• Scans files for attachment to customer accounts.
• Enters fees and makes deposits for other city departments.
• Opens new utility accounts; closes accounts.
• Researches and resolves customer account issues.
• Assists customers by coordinating payment arrangements.
• Maintains office supply inventory; reorders as needed.
• Performs related duties.

Skills

Customer service

Office procedures

Computer literacy

Oral and written communication

Prioritizing and organizing

Record keeping

Education

High school diploma or equivalent

Tools

Scanner

Fax machine

Copier

Job description

Description

This position provides customer service and clerical support for department operations.

• Answers telephone and greets visitors; provides information and assistance; takes messages; refers to appropriate personnel.
• Accepts and processes utility payments, taxes and license fees; issues receipts.
• Makes account adjustments.
• Processes refund checks.
• Balances cash drawer.
• Scans files for attachment to customer accounts.
• Enters fees and makes deposits for other city departments.
• Opens new utility accounts; closes accounts.
• Researches and resolves customer account issues.
• Assists customers by coordinating payment arrangements.
• Maintains office supply inventory; reorders as needed.
• Performs related duties.

Requirements

• Knowledge of modern office practices and procedures.
• Knowledge of city and departmental policies and procedures.
• Knowledge of computers and job-related software programs.
• Knowledge of customer service principles and practices.
• Skill in prioritizing and organizing work.
• Skill in the maintenance of files and records.
• Skill in the use of such office equipment as a computer, scanner, fax machine, and copier.
• Skill in oral and written communication.
• Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
• Sufficient experience to understand the basic principles relevant to the major duties of the position usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
• Ability to be bonded.