Customer Service Representative

Hirenza; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Hirenza is seeking a Customer Service Representative to enhance client experiences by providing support through various channels. This full-time role involves resolving inquiries related to financial products and engaging effectively with clients. Candidates should possess strong problem-solving skills, attention to detail, and a commitment to continuous learning in a dynamic work environment.

Benefits

Competitive compensation

Career growth opportunities

Flexible work schedule

Access to employee resource groups

Comprehensive benefits package

Qualifications

• Strong verbal and written communication skills.
• Proficient in multitasking and navigating modern software systems.
• Commitment to continuous learning and delivering quality service.

Responsibilities

• Deliver prompt, courteous, and accurate service via phone, email, and digital channels.
• Resolve routine and semi-complex inquiries related to insurance and investments.
• Navigate multiple internal systems to process transactions efficiently.

Skills

Communication

Multitasking

Problem Solving

Detail-oriented

Proactivity

Education

Associate’s degree in business, finance, or related field

Job description

1 day ago Be among the first 25 applicants

About The Company

Northwestern Mutual has been helping families and businesses achieve financial security for over 160 years. With a commitment to personalized service and a deep understanding of financial planning, we offer expert guidance and innovative products to help clients succeed. Our inclusive workplace values collaboration, integrity, and growth, making us a trusted partner for both our clients and our employees.

About The Company

Northwestern Mutual has been helping families and businesses achieve financial security for over 160 years. With a commitment to personalized service and a deep understanding of financial planning, we offer expert guidance and innovative products to help clients succeed. Our inclusive workplace values collaboration, integrity, and growth, making us a trusted partner for both our clients and our employees.

About The Role

As a Customer Service Representative, you will play a vital role in enhancing our client experience. This position involves engaging with clients and financial representatives through various channels, resolving inquiries related to insurance, investments, and financial products. You will be part of a team that emphasizes proactive problem-solving, accuracy, and continuous improvement. We encourage bilingual candidates—especially Spanish speakers—to apply, supporting our mission to serve a diverse clientele.

Responsibilities

Client engagement

• Deliver prompt, courteous, and accurate service via phone, email, and digital channels
• Understand customer needs and provide tailored support for Northwestern Mutual's financial products
  
  

Issue resolution

• Resolve routine and semi-complex inquiries related to insurance and investments
• Follow established processes and use critical thinking for non-standard scenarios
  
  

System navigation & accuracy

• Navigate multiple internal systems to process transactions efficiently
• Maintain data accuracy and handle client information securely in line with regulations
  
  

Relationship building

• Build professional relationships with clients and financial advisors
• Proactively communicate and follow up to enhance client satisfaction
  
  

Continuous improvement

• Contribute to a dynamic work environment by identifying process improvements
• Participate in ongoing training to stay informed on products, policies, and tools
  
  

Qualifications

• Associate’s degree in business, finance, or related field, or equivalent experience
• Strong verbal and written communication skills
• Proficient in multitasking and navigating modern software systems
• Detail-oriented with a proactive problem-solving mindset
• Commitment to continuous learning and delivering quality service
  
  

Benefits

• Competitive compensation ranging from $18.37 to $27.55 per hour
• Career growth and professional development opportunities
• Inclusive work culture focused on collaboration and respect
• Flexible work schedule and hybrid environment
• Access to employee resource groups and concierge service
• Comprehensive benefits package
  
  

Equal opportunity

Northwestern Mutual is an equal opportunity employer committed to diversity and inclusion in the workplace. We welcome individuals from all backgrounds and are dedicated to providing a supportive environment where employees can thrive and contribute to meaningful work.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Hospitals and Health Care, Non-profit Organizations, and Government Administration

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