Customer Service Representative

FetchJobs.co; United States; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

PTO 112 hours

Holiday schedule

Employee discounts

401(k) with match

Health & wellness programs

Training opportunities

Job summary

Staples, Inc. is seeking an Inside Sales Category Specialist to support sales efforts by providing consultative guidance, identifying the right products and solutions, and nurturing customer relationships to drive profitable growth.

You will manage multiple lead channels, develop opportunity pipelines, and collaborate with cross-functional teams to deliver exceptional customer experiences in a fast-paced sales environment.

Qualifications

• Minimum 1 year in sales, customer service, or a customer-facing role.
• Strong communication and organizational skills.
• Knowledge of category products (technology, print & promotional items, furniture) preferred.
• Experience with virtual selling, prospecting, or sales pipelines is a plus.

Responsibilities

• Support high-value customers with Account Managers and Key Account Managers.
• Manage inbound and outbound sales opportunities across multiple channels.
• Maintain and advance opportunity pipelines and CRM notes.
• Collaborate with merchants, vendors, and internal teams to identify opportunities.
• Aim to meet or exceed sales, margin, and activity targets.
• Provide product recommendations to meet customer needs.

Skills

Sales experience

Customer service

Customer-facing role

Virtual selling

Prospecting

Sales pipeline

Category knowledge

Job description

About The Company

Staples, Inc. is a leading provider of office supplies, technology solutions, and business services dedicated to helping organizations of all sizes operate efficiently and effectively. With a commitment to innovation, sustainability, and customer satisfaction, Staples has established itself as a trusted partner for businesses seeking reliable products and expert support. The company’s extensive network of retail stores, online platforms, and service offerings ensures that clients receive tailored solutions designed to meet their unique needs. Staples prides itself on fostering a collaborative and inclusive culture that values diversity, continuous learning, and community engagement.

About The Role

As an Inside Sales Category Specialist at Staples, you will play a crucial role in supporting our sales efforts by serving as a trusted resource for customers and internal teams. Your primary focus will be on providing consultative support, identifying the right products and solutions, and nurturing customer relationships to drive profitable growth. This position offers a dynamic environment where you will manage multiple lead channels, develop opportunity pipelines, and collaborate with cross-functional teams to deliver exceptional customer experiences. The role is ideal for individuals who thrive in a fast-paced sales environment, possess strong product knowledge, and are passionate about solving customer challenges through tailored solutions.

Qualifications

The ideal candidate will have at least one year of experience in sales, customer service, or a related customer-facing role. A strong work ethic, self-motivation, and excellent organizational skills are essential. Candidates should demonstrate effective communication abilities, confidence in engaging with customers and internal partners, and a customer-first mindset. Knowledge of category-specific products such as technology, print & promotional items, furniture, or large volume quotes is preferred. Experience with virtual selling, prospecting, or developing sales pipelines will be considered an asset. A proactive approach to learning and a resilient attitude are key to success in this role.

Responsibilities

• Partner with Account Managers and Key Account Managers to support high-value customers and secure both one-time and recurring projects.
• Manage inbound and assigned sales opportunities across multiple channels, including web inquiries, customer chats, phone leads, and internal referrals.
• Maintain and advance opportunity pipelines, ensuring deals progress smoothly while providing a positive customer experience.
• Collaborate with sales teams, merchants, vendors, and internal business units to identify transactional and solution-based sales opportunities.
• Achieve or surpass sales, margin, activity, and conversion targets within established guidelines.
• Serve as a category expert, recommending products and services aligned with customer needs to foster trust and satisfaction.
• Identify opportunities to grow share of wallet by consolidating business from other vendors and strengthening customer relationships.
• Maintain high levels of customer satisfaction through timely follow-up, relationship building, and delivering exceptional service.
• Utilize CRM tools effectively to track activities, capture customer information, and maintain accurate notes on opportunities.
• Participate in team meetings, training sessions, coaching, and ongoing development initiatives to enhance skills and knowledge.

Benefits

• Staples offers a comprehensive benefits package designed to support the well-being and professional growth of our employees.
• This includes inclusive company culture supported by associate-led Business Resource Groups, 112 hours of paid time off (PTO) along with a holiday schedule that includes seven observed paid holidays and one floating holiday.
• Employees can enjoy discounts on online and retail products, participate in the company’s 401(k) retirement plan with matching contributions, and access various health and wellness programs aimed at promoting physical and mental health.
• Additionally, Staples provides ongoing training opportunities, career development programs, and a supportive work environment focused on diversity and inclusion.

Equal Opportunity

Staples is committed to fostering an inclusive workplace where all employees are valued and supported.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by federal, state, or local law.

We believe that diversity drives innovation and excellence, and we actively seek to create a workplace that reflects the communities we serve.