Customer Service Representative

swipejobs; United States; Remote; USD 26,000 - 37,000; Full time

Benefits offered by this job

Equipment supplied

Job summary

Swipejobs is hiring a Remote Professional Customer Service Representative for the healthcare onboarding process. This 6-month contract role supports candidates and healthcare facilities through credentialing, with a focus on high-volume, fast-paced interactions.

You will handle inbound calls, assist with onboarding status, and troubleshoot portal access from a home office. The position requires a dedicated workspace, reliable internet, and the ability to maintain a consistent 40-hour Mon-Fri

Qualifications

• Professional customer service experience.
• Remote/work-from-home experience.
• Dedicated private workspace with minimal distractions.
• Reliable, high-speed internet.
• Ability to commit to a consistent Monday–Friday, 40-hour schedule.

Responsibilities

• Handle high-volume, back-to-back inbound calls.
• Provide professional, friendly customer service.
• Assist candidates with their onboarding status and credentialing.
• Troubleshoot issues accessing the online portal and documents.
• Document interactions and follow established procedures.
• Ensure a positive experience throughout onboarding.

Skills

Customer service

Remote work

Verbal communication

Written communication

Multitasking

Headset usage

Reliable internet

Private workspace

Tools

Online portal

Document processing

Job description

REMOTE PROFESSIONAL CUSTOMER SERVICE REPRESENTATIVE HEALTHCARE

Healthcare Staffing Industry | $23.00/Hour | Monday–Friday | Equipment Supplied

6 month contract with option to hire!!!

We are hiring Professional Customer Service Representatives to support candidates and healthcare facilities throughout the credentialing process.

This is a high-volume, fast-paced customer service role where you’ll be helping candidates navigate onboarding, credentialing, portal access, and required documentation.

Work Monday–Friday and choose your fixed 8-hour schedule between 6:30 AM and 5:00 PM EST.

Your schedule will be a consistent 8-hour shift within the available operating hours.

You will be the first point of contact for candidates and new facilities during the onboarding process.

• Handle high-volume, back-to-back inbound calls
• Provide professional, friendly customer service
• Assist candidates with their new hire and onboarding status
• Troubleshoot issues accessing the online portal
• Assist with processing and completing required documentation
• Answer questions and resolve issues efficiently
• Provide a positive experience throughout the onboarding process
• Accurately document interactions and follow established procedures

Our ideal candidate is professional, dependable, customer-focused, and comfortable working independently in a remote environment.

Required:

• Professional customer service experience
• Previous remote/work-from-home experience
• Comfortable working with a headset throughout the day
• Excellent verbal and written communication skills
• Strong computer and multitasking skills
• Reliable, high-speed internet
• Dedicated private workspace with minimal distractions
• Strong attendance and punctuality
• Ability to commit to a consistent Monday–Friday, 40-hour schedule
• Demonstrated employment stability and a history of long-term positions

Preferred:

• Healthcare customer service experience
• Experience with onboarding, credentialing, recruiting, or healthcare staffing
• Experience working with online portals and document processing

Because this is a high-volume customer service environment, you must have:

• Reliable high-speed internet
• A dedicated, professional workspace
• A quiet environment free from distractions
• Previous experience working remotely
• Ability to remain available and engaged throughout your scheduled hours

If you're looking for a stable Monday–Friday remote position, enjoy helping people, and thrive in a fast-paced customer service environment, this could be a great opportunity to bring your experience to a healthcare organization.