Customer Service Representative

TEKsystems; United States; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Transportation benefits

Employee Assistance Program

Time Off/Leave

Job summary

6AM City, LLC is seeking a candidate to conduct telephone medical assessments and assist clients in utilizing their long-term care benefits. The role involves accurate data entry, excellent customer service, and adherence to compliance regulations.

We require knowledge in medical terminology and strong telephone communication skills. If eligible, the position offers benefits like medical insurance, a 401(k) retirement plan, and time off.

Qualifications

• Knowledgeable in medical terminology and ability to record accurate information.
• Strong communication skills over the telephone.
• Experience in customer service and data entry.

Responsibilities

• Conduct phone interviews for medical assessments.
• Administer telephonic cognitive screening tests.
• Respond to questions regarding long-term care claims benefits.
• Ensure compliance with regulations on personal health information.

Skills

Medical terminology

Excellent customer service

Data entry accuracy

Telephone communication

Job description

Job Description

Description:

This position is responsible for completing by telephone, a medical assessment with potential new clients. This position is also responsible for assisting clients who seek to begin using their long-term care benefits after purchasing a contract. Knowledgeable in medical terminology and the ability to speak clearly and record accurate information is required.

Conduct phone interviews, provide excellent customer service by telephone

Understand annuity and insurance products, procedures and system capabilities

Verify personal information

Administer telephonic cognitive screening tests

Complete initial inquiry phone call for long-term care benefits

Respond to questions regarding long-term care claims benefits

Accurate data entry and record keeping

Question clients regarding medication usage and record responses

Determine when cases need to be referred to underwriting

Communicate underwriting decisions to the field

Ensure compliance with Federal and State regulations, company guidelines and practices regarding personally identifiable information and personal health information

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.