Customer Service Representative

Tokio Marine HCC International; United States; Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Starting pay $20/hr

Full benefits (Medical, Dental, Vision

No weekends

20 PTO days

Casual dress environment

Company-paid holidays

Job summary

WorldTrips in Carmel, Indiana, a member of the Tokio Marine HCC group, is hiring for a customer service associate. The hybrid role offers a 9:00AM–5:30PM schedule with three days in the office and opportunities to assist travelers with referrals, claims, and eligibility questions.

Join a top workplace recognized for excellence and enjoy benefits including medical, dental, vision, a 401k plan, paid holidays, and generous PTO. We value clear communication and dependable service.

Qualifications

• Two years of Customer Service experience.
• Strong verbal and written communication skills.
• Dependable and reliable attitude.
• High School degree or GED is required.

Responsibilities

• Resolves incoming call and email inquiries for referrals, claim filing, claims status, verification of benefits/eligibility, and pre-notification.
• Fulfill requests for claim forms and applications for clients.
• Resolve product or service problems by identifying area of concern and expediting correction or adjustment and following up to ensure resolution when needed.

Skills

Two years of Customer Service

Strong verbal and written

Dependable

Education

High School degree/GED

Job description

At WorldTrips, a proud member of the Tokio Marine HCC group of companies, we believe in more than just business—we believe in empowering our people. As a global leader in specialty travel medical and trip protection insurance, we are passionate about preparing travelers for the unpredictable while fostering a work environment where bold ideas and transformative solutions are valued at every level. Our mission, "To Be a Good Company," reflects our commitment to people and community, recognizing the importance of giving back and driving positive change.

We are proud to be named as a Top Workplace Winner for the past four years by IndyStar!Our newly renovated office, located in Carmel, IN, is only steps away from the Carmel City Center for shopping, dining, and entertainment. This is a hybrid position (3 days in office) with a 9:00AM – 5:30PM daily work shift.

We offer a competitive salary and benefits package including:

• $20/Hour Starting Pay
• No Weekends
• Full benefits (Medical, Dental, Vision, 401k)
• Casual dress environment
• Company-paid holidays plus 20 PTO days

The Adventure Ahead:

• Resolves incoming call and email inquiries for provider referrals, claim filing, claims status information, verification of benefits/eligibility, and pre-notification.
• Fulfill requests for claim forms and applications for clients.
• Resolve product or service problems by identifying area of concern and expediting correction or adjustment and following up to ensure resolution when needed.

Skills and Experience Needed:

• High School degree/GED
• Two years of Customer Service Experience
• Strong verbal and written communication skills
• Dependable

WorldTrips is an equal opportunity employer. Join a team where your success is our priority. #LI-CM2 #Hybrid