Customer Service Representative Remote Position

Logotech; United States; Remote; MXN 180,000 - 240,000; Full time

Benefits offered by this job

Bonuses

Paid holidays

Paid vacation

Comprehensive training

Job summary

Logotech is seeking Customer Service Representatives for a permanent remote role in Mexico, working Monday–Friday, 9:00 AM–6:00 PM in US-compatible time zones. You will respond to inquiries, provide product information, and assist with orders and artwork coordination while maintaining CRM records and customer satisfaction.

The ideal candidate has strong English communication, attention to detail, and experience in customer service (B2B preferred).

Qualifications

• Proven customer service experience (B2B preferred)
• Experience in Promotional Products is a plus but not required
• Minimum two years of customer service experience
• Associate degree or higher preferred

Responsibilities

• Respond to inbound customer inquiries via phone and email
• Provide product information, pricing, and order status updates
• Assist customers with order placement and modifications
• Coordinate artwork approvals and order confirmations
• Troubleshoot issues and resolve customer concerns efficiently
• Maintain accurate records in CRM software
• Collaborate with internal teams to ensure timely order fulfillment
• Stay informed about products, promotions, and company processes

Skills

English communication

CRM proficiency

MS Office

Typing speed

Problem solving

Organization

Calm under pressure

Positive attitude

Education

Associate degree or higher

Tools

CRM software

Microsoft Office

Job description

Please read the full post description before applying.

About Logotech

Logotech is a leading distributor of promotional products, serving businesses of all sizes. We are committed to exceptional customer service, offering a vast selection of quality products while leveraging technology to fuel our growth.

We value work-life balance and strive to foster a positive, supportive environment where our team can flourish both personally and professionally.

This is a remote position.

Please read the full post description before applying.

About Logotech

Logotech is a leading distributor of promotional products, serving businesses of all sizes. We are committed to exceptional customer service, offering a vast selection of quality products while leveraging technology to fuel our growth.

We value work-life balance and strive to foster a positive, supportive environment where our team can flourish both personally and professionally.

Position: Customer Service Representative

We are seeking dedicated Customer Service Representatives to join our dynamic team. This is a permanent remote position, Monday-Friday, 9:00 AM-6:00 PM (U.S.-compatible time zones required).

This is an excellent opportunity to build a stable, long-term career in a fast-growing company that values professionalism, reliability, and customer satisfaction.

Ideal Candidate

• Positive, friendly, and proactive attitude
• Able to work independently with minimal supervision
• Strong communication and interpersonal skills
• Detail-oriented and organized
• Calm and solution-focused in a fast-paced environment
• Customer-first mindset with a genuine desire to help

Requirements

Daily Duties & Responsibilities

• Respond to inbound customer inquiries via phone and email
• Provide product information, pricing, and order status updates
• Assist customers with order placement and modifications
• Coordinate artwork approvals and order confirmations
• Troubleshoot issues and resolve customer concerns efficiently
• Maintain accurate records in CRM software
• Collaborate with internal teams to ensure timely order fulfillment
• Stay informed about products, promotions, and company processes

Required Education & Experience

• Previous customer service experience (B2B preferred)
• Experience in the Promotional Products industry is a plus but not required
• Minimum two years of customer service experience
• Associate degree or higher preferred

Required Skills

• Excellent English communication skills (written and spoken)
• Strong attention to detail (include the answer to 3+3+3 in your application)
• Proficiency in Microsoft Office (Word, Excel)
• Competent typing skills
• Strong problem-solving abilities
• Ability to remain calm and professional under pressure
• Strong organizational skills
• Positive, can-do attitude

Benefits

• Competitive base salary (based on experience)
• Performance-based bonuses
• No cold calling - inbound support focus
• Comprehensive training and ongoing support
• Supportive management team
• Paid U.S. holidays
• Paid vacation days