Customer Service Representative

morphiuscorp; United States; Remote; USD 45,000 - 75,000; Full time

Job summary

morphiuscorp is seeking a Customer Service Representative with strong people skills to serve our union members. You will resolve questions and concerns quickly while learning new skills to grow with the company.

Responsibilities include handling inquiries, providing product/service information, troubleshooting issues, and maintaining up-to-date customer records. Must reside in California and join our full-time team delivering exceptional service.

Qualifications

• Experience in customer service or related fields.
• Ability to build rapport with clients.
• Strong prioritization and multitasking skills.
• Positive and professional demeanor.
• Excellent written and verbal communication.

Responsibilities

• Handle customer inquiries.
• Provide information about products and services.
• Troubleshoot and resolve issues.
• Document and update customer records.
• Develop and maintain a knowledge base.

Skills

Customer service experience

Rapport building

Multitasking

Professional demeanor

Written and verbal communication

Job description

We are looking for Customer Service Representatives with exceptional people skills, and the ability to learn new skills in a short amount of time, in order to better service our Union members.

We have direct relationships with over 5,000 union associations around California. What we do is coordinate and educate the union members on benefits that are provided to them.

As a Customer Service Representative, you will need to be able to resolve all questions and concerns in a timely manner in order to provide exceptional service to our union members.

Working with us will provide the ability to learn new skills that can help you in order to succeed and grow with the company.

Basic Responsibilities:

• Handle customer inquiries
• Provide information about the products and services
• Troubleshoot and resolve issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the services

Qualifications:

• Previous experience in customer service, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills.
• Must Reside in California

EMPLOYMENT TYPE: FULL TIME

JOB TYPE: Customer Service Representative

SALARY RANGE: $45,000 - $75,000