Customer Service Representative

Advancefinancial; Union City (TN); On-site; USD 10,000 - 60,000; Full time

Job summary

Advance Financial is seeking a Customer Service Representative dedicated to providing exceptional service in a fast-paced retail environment. Responsibilities include assisting customers with various financial services and ensuring a top-notch customer experience. Candidates should have a strong commitment to helping others, excellent sales skills, and the ability to work under performance metrics. Benefits include competitive hourly rates, a sign-on bonus, generous PTO, and comprehensive health insurance.

Benefits

$500 Sign-on Bonus paid after 90 days of employment

100% company-paid health insurance

401k with 5% company match

Generous PTO and paid time off to volunteer

Paid parental leave

Student Loan Repayment Plan

Qualifications

• Experience in service-related field preferred.
• Dedication to helping others is crucial.
• Must be observant and have great judgment.

Responsibilities

• Assist customers online, in person, and over the phone.
• Help customers with loans, check cashing, wire transfers, and bill payments.
• Work with money and reconcile a cash drawer accurately.

Skills

Sales Skills

Customer Service

Cash Handling

Computer Proficiency

Communication

Education

High School Graduate or equivalent

Job description

Our Customer Service Representatives assist customers online, in person, and over the phone, while providing world-class customer service.

What You’ll Do

• Assist customers online, in person, and over the phone
• Welcome customers and work to provide the best customer experience possible
• Help customers with loans, check cashing, wire transfers, money orders, and bill payments
• Work with team leads to meet and exceed monthly goals
• Accurately assist customers with loan application to completion
• Answer any and all customer questions – yes, we really mean all
• Use company best practices to provide consistent and amazing customer service
• Work with money – being able to reconcile a cash drawer accurately is a must!
• Listen and be able to build relationships with your customers and teammates
• Participates in ongoing learning and development
• Happily complete other responsibilities assigned by your management

What We’re Looking For

• High School Graduate or equivalent
• Phone Customer Service experience preferred
• Dedication to helping others
• Experience in service-related field (cash handling experience preferred)
• Must be willing to work in an environment where performance will be measured and judged
• Must have reliable transportation and travel to a variety of locations in order to meet staffing demands
• Understand the demands of working in a retail environment
• Excellent sales skills focused on growing the company
• Must be observant and have great judgment
• Stay coachable – this is one of the keys to growing with our company
• Computer proficiency required

Benefits We Offer

Working at Advance Financial is more than just another job. We pride ourselves on creating a world-class experience for our customers and employees. Some of our benefits include:

• $16-$24 per hour - we will always beat your current rate of pay!
• $500 Sign-on Bonus paid after 90 days of employment
• Generous PTO and paid time off to volunteer
• Paid parental leave
• 100% company-paid health insurance
• 401k with 5% company match
• Student Loan Repayment Plan

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. He or she must be able to work with a computer screen that is quickly changing and flashing the user to be alert of specific information. Must be available to work all shifts, days, evenings, nights and weekends. Must be able to stand, stoop, bend, and reach overhead for up to 12 hours with little rest, except for unpaid meal break.

Work Environment

Fast-paced retail service environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

AAP/EEO Statement

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at the Company will be based on merit, qualifications, and abilities. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, or any other characteristic protected by law. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training. Any employees with questions or concerns about any type of discrimination in the workplace are encouraged to bring these issues to the attention of their immediate supervisor and/or the VP, Human Resources. Employees can raise concerns and make reports without fear of reprisal. Anyone found to be engaging in any type of unlawful discrimination will be subject to disciplinary action, up to and including termination of employment.