Customer Service Representative

Surge Staffing; Tupelo (MS); On-site; USD 19,000 - 22,000; Full time

Job summary

Surge Staffing is seeking a Customer Service Representative (CSR) to support patients and healthcare providers by managing patient intake, verifying insurance, processing durable medical equipment orders, and coordinating equipment setup and deliveries. This role acts as a key link between patients, doctors, clinics, and insurers.

Responsibilities include verifying Medicare, Medicaid, and private payer coverage; processing orders and delivery tickets; educating patients on device use;

Qualifications

• Knowledge of patient intake processes and privacy standards.
• Experience verifying government and private insurance coverage.
• Familiarity with durable medical equipment workflows.

Responsibilities

• Manage patient intake and verify insurance coverage, including Medicare, Medicaid, and private payers.
• Process equipment orders, create delivery tickets, and schedule equipment setups.
• Educate patients on the safe and proper use of medical devices.
• Coordinate with doctors, nurses, and clinics to obtain required medical paperwork.
• Handle billing questions, collect co-pays, and process payment information.
• Troubleshoot equipment issues and coordinate repairs or returns.
• Maintain accurate records while following applicable safety and privacy standards.

Skills

Patient intake

Insurance verification

DME orders

Billing assistance

Coordination with clinicians

Job description

Customer Service Representative (CSR)

Pay Rate: $14.00–$16.00/hour, depending on experience
Schedule: Monday–Friday, 8:00 AM–5:00 PM

Job Summary
The Customer Service Representative will support patients and healthcare providers by managing patient intake, verifying insurance, processing orders for durable medical equipment (DME), and coordinating equipment setup and deliveries. This position serves as an important connection between patients, doctors, clinics, and insurance providers.

Responsibilities

• Manage patient intake and verify insurance coverage, including Medicare, Medicaid, and private payers.
• Process equipment orders, create delivery tickets, and schedule equipment setups.
• Educate patients on the safe and proper use of medical devices.
• Coordinate with doctors, nurses, and clinics to obtain required medical paperwork.
• Handle billing questions, collect co-pays, and process payment information.
• Troubleshoot equipment issues and coordinate repairs or returns.
• Maintain accurate records while following applicable safety and privacy standards.

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