Customer Service Representative

Modern Pest Services; Tucson (AZ); On-site; USD 30,000 - 45,000; Full time

Job summary

Modern Pest Services is seeking a motivated individual to manage customer inquiries and support field operations in Tucson, Arizona. The role requires excellent customer service and communication skills, with a preference for bilingual candidates fluent in English and Spanish.

Join a team that offers extensive benefits including competitive pay, health insurance, and training opportunities. We value growth and commit to providing a fulfilling work environment.

Qualifications

• Excellent customer service skills are essential.
• Strong written and verbal communication abilities needed.
• Bilingual (English and Spanish) is preferred.
• Comfortable learning new technology and software applications.
• A self-motivated mindset with problem-solving examples.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Manage customer inquiries and assist the sales team.
• Deliver excellent customer care to support field operations.

Skills

Customer service skills

Written and verbal communication

Bilingual (English and Spanish)

Tech-savvy

Problem-solving skills

Time management

Education

High school diploma or higher

Job description

Benefits

Northwest Exterminating is proud to offer the following benefits:

• Health and Well‑being: Blue Cross Blue Shield medical PPO options, Delta Dental and Vision, prescription drug program, Flexible Spending Accounts (FSA) for medical and childcare expenses, Health Savings Plans (HSA) available with qualified plans.
• Financial Security: Competitive hourly compensation with overtime above 40 hours, 401(k) savings plans (Traditional & Roth), life insurance and short‑term disability 100% company‑paid (with options to buy up), long‑term disability, accident, critical illness, and hospital indemnity insurance options.
• Work/Life Balance: Stable, year‑round employment with opportunities for growth, paid training, paid time off and eight paid holidays, peer‑to‑peer employee recognition program, opportunities for advancement.

Responsibilities

• Respond to and manage customer inquiries, assisting the sales team and field technicians.
• Deliver excellent customer care and support field operations.

Qualifications

• Excellent customer service skills.
• Exceptional written and verbal communication skills.
• Bilingual ability in English and Spanish (preferred).
• Comfort with learning and using new technology and software/apps (PestPac experience preferred).
• A self‑motivated and competitive mindset with a desire to win.
• Experience with and examples of problem‑solving in a work environment.
• Ability to thrive in a fast‑paced environment.
• Ability to effectively manage time, prioritize multiple tasks, and maximize performance while remaining customer‑focused.
• A high school diploma (associate or higher preferred).
• Legal eligibility to work in the United States.

About Us

Northwest Exterminating, an Anticimex company, has been a leading pest control provider in Arizona for over three decades. We value our team members and are committed to growth and exploration.

EEO Statement

Anticimex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Northwest Exterminating is a Drug‑Free Workplace.