Customer Service Representative

Top Echelon LLC; Tualatin (OR); On-site; USD 37,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Flexible Spending Account

Life and Disability insurance

Paid holidays

Job summary

Top Echelon LLC is seeking a Customer Service Representative in Tualatin, OR. You will support our customers and assist the outside sales team in a fast-paced environment.

Ideal candidates have 3+ years in metalworking or industrial supply, strong data entry, and excellent communication skills. This full-time role is on-site with a range of benefits and a focus on accuracy and teamwork.

Qualifications

• 3+ years in metalworking or industrial supply is highly preferred.
• Strong data entry and clerical accuracy are required.
• Excellent communication and organizational skills.

Responsibilities

• Answer customer inquiries regarding products, services, stock, and shipping dates.
• Process phone orders and enter sales data accurately.
• Quote prices and fulfill orders to exact customer specifications.
• Partner with the outside sales team to source products and prepare price quotes.

Skills

Inside sales experience

Customer service experience

Data entry

Multitasking

Education

High School Diploma or GED

Tools

Profit 21 (P21) experience

Job description

Customer Service Representative

The Role

Are you a customer-focused professional looking to grow? We are a leading industrial distributor seeking a highly organized Customer Service Representative to join our Tualatin team. You'll be the go-to resource for our customers and support our outside sales team in a fast-paced, collaborative environment.

Quick Details

• Pay: $18.00–$24.00/hour (based on experience)
• Location: Tualatin, OR (On-site)
• Schedule: Monday - Friday, 8:00 AM - 5:00 PM

What You’ll Do

• Answer customer inquiries regarding products, services, stock, and shipping dates.
• Process phone orders and enter sales data accurately.
• Quote prices and fulfill orders to exact customer specifications.
• Partner with the outside sales team to source products and prepare price quotes.

What You Bring

• Experience: Prior inside sales or customer service experience required. (3+ years in metalworking or industrial supply is highly preferred).
• Tech Skills: Strong data entry skills; Profit 21 (P21) experience is a major plus.
• Soft Skills: Excellent communication, highly organized, and able to multitask independently.
• Education: High School Diploma or GED required.
• Physical: Ability to work in a primarily seated office setting with occasional warehouse interaction (must be able to lift up to 30 lbs).

Why Join Us?

We offer a supportive, team-oriented culture with comprehensive technical training to ensure your success. Full-time employees receive a comprehensive benefits package, including:

• Medical, Dental, and Vision insurance
• 401(k) plan eligibility
• Flexible Spending Account (FSA)
• Life and Disability insurance
• Paid holidays

Note: All offers of employment are contingent upon successfully passing a drug test (except where prohibited by law). We are an equal opportunity employer (EOE/M/F/D/V) and participate in E-Verify.