Customer Service Representative

True North Consultants, Inc.; Tualatin (OR); On-site; USD 37,000 - 50,000; Full time

Job summary

True North Consultants, Inc. in Tualatin, OR is seeking a Customer Service Representative to be the go-to resource for customers and to support the outside sales team in a fast-paced, collaborative environment.

You will handle product inquiries, enter orders, quote prices, and coordinate with the sales team to ensure precise order fulfillment while maintaining a high level of service and accuracy in a busy office setting.

Qualifications

• 3+ years inside sales or customer service in metalworking or industrial supply.
• HS diploma or GED required.
• Ability to lift up to 30 lbs and work in a seated office setting.

Responsibilities

• Answer customer inquiries regarding products, services, stock, and shipping dates.
• Process phone orders and enter sales data accurately.
• Quote prices and fulfill orders to exact customer specifications.
• Partner with the outside sales team to source products and prepare price quotes.

Skills

Data entry

Communication

Multitasking

Education

High School Diploma or GED

Tools

P21

Job description

Customer Service Representative

Are you a customer-focused professional looking to grow? We are a leading industrial distributor seeking a highly organized Customer Service Representative to join our Tualatin team. You'll be the go-to resource for our customers and support our outside sales team in a fast-paced, collaborative environment.

Quick Details

• Pay: $18.00–$24.00/hour (based on experience)
• Location: Tualatin, OR (On-site)
• Schedule: Monday - Friday, 8:00 AM - 5:00 PM

What You’ll Do

• Answer customer inquiries regarding products, services, stock, and shipping dates.
• Process phone orders and enter sales data accurately.
• Quote prices and fulfill orders to exact customer specifications.
• Partner with the outside sales team to source products and prepare price quotes.

What You Bring

• Experience: Prior inside sales or customer service experience required. (3+ years in metalworking or industrial supply is highly preferred).
• Tech Skills: Strong data entry skills; Profit 21 (P21) experience is a major plus.
• Soft Skills: Excellent communication, highly organized, and able to multitask independently.
• Education: High School Diploma or GED required.
• Physical: Ability to work in a primarily seated office setting with occasional warehouse interaction (must be able to lift up to 30 lbs).

Why Join Us?

We offer a supportive, team-oriented culture with comprehensive technical training to ensure your success. Full-time employees receive a comprehensive benefits package, including:

• Medical, Dental, and Vision insurance
• 401(k) plan eligibility
• Flexible Spending Account (FSA)
• Life and Disability insurance
• Paid holidays

Note: All offers of employment are contingent upon successfully passing a drug test (except where prohibited by law). We are an equal opportunity employer (EOE/M/F/D/V) and participate in E-Verify.