Customer Service Representative

Flow Control Group; Troy (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) matching

Paid time off & holidays

Parental leave

Job summary

Flow Control Group is seeking a customer service professional to enter customer orders and quotes into our ERP system, supporting the field sales team and ensuring accurate order statuses. You will help with new part setups, sourcing requests, and maintaining strong customer communications.

Collaborate with Purchasing and Corporate teams to identify issues, propose cost-saving ideas, and enhance service levels for internal and external customers.

Qualifications

• Excellent oral and written communication skills.
• Strong organization and prioritization abilities.
• Proficient in MS Office (Outlook, Word, Excel, PowerPoint).
• Customer service focus with attention to detail.
• 3 years customer service experience in distribution preferred.
• High school diploma or equivalency.

Responsibilities

• Enter customer orders and quotes into ERP system (Cloud Suite Distribution).
• Provide support for field sales via quoting, order entry, and order statuses; assists with new part setups and sourcing requests.
• Identify issues and provide cost-saving or process-improvement ideas.
• Demonstrate product knowledge and use Zendesk; coordinate with other departments to deliver excellent service.

Skills

Customer service

Communication

Teamwork

Time management

MS Office

Technical aptitude

Prioritization

Education

High school diploma or equivalency

Tools

ERP system

Job description

About Us

Total Filtration Services, Inc. is the largest full-line distributor of filtration products and services in North America, operating 13 stocking branch locations throughout the United States. Our technical sales staff recommends filtration solutions across automotive, aerospace, food and beverage, data centers, chemical, metals, power generation, and general industrial markets. We leverage a preferred vendor strategy with 90% of our spend concentrated with 80 of the world's top manufacturers.

Visit our Website: totalfiltrationservices.com

Responsibilities & Qualifications

Responsibilities

• Enter customer orders and quotes into ERP system (Cloud Suite Distribution)
• Provide support for field sales team via quoting, order entry, and order statuses Assists field sales with new part setups, sourcing requests, and non-stocks with Corporate Purchasing Proactively identify issues and provide solutions.
• Provides suggestions for cost savings, process improvement and enhanced customer service
• Demonstrates product knowledge proficiency by utilizing all resources available to stay current Utilizing ticketing system for communications with internal and external customers (Zendesk) Work closely with other departments to provide exemplary customer service

Qualifications

• Effective individual contributor with the ability to successfully work within a team
• Excellent oral and written communication skills Communicate and behave in a professional manner at all times
• Solid organizational skills with the ability to prioritize effectively Proficiency with Microsoft Office, including Outlook, Word, Excel and PowerPoint Demonstrated sense of urgency with the ability to meet appropriate deadlines Detail oriented and results focused Commitment to providing exceptional customer service to both internal and external customers
• Effective time management skills Good mechanical aptitude with the ability to quickly grasp technical information Required
• 3 years customer service experience in distribution preferred High school diploma or equivalency required

#totalfiltration
#manycompaniesoneteam #fcgcareers #flowcontrolgroup

Total Filtration Services is proud to be part of Flow Control Group (FCG), a leading solutions provider of technically oriented products and services in flow control, fluid handling and process, industrial automation, and life sciences. Through its network of specialized companies across North America, FCG delivers mission-critical products, engineering expertise, and customer solutions to a wide range of industries.

Why Build a Career with Us?

Everyone’s an Owner of the Company:

Because every team member contributes to Flow Control Group’s success, employees share in that success through a broad-based ownership program available across our portfolio companies.

Competitive Benefits:

• Enjoy a comprehensive benefits package that includes Medical, Dental, and Vision coverage, competitive 401(k) matching, paid time off, holidays, parental leave, wellness resources, and employee referral programs.

The Climb Financial Program:

• Your financial wellbeing matters. Through Flow Control Group’s Climb Financial Program, employees have access to tools and resources designed to support both immediate needs and long-term goals. Programs may include emergency assistance funds, earned wage access, financial coaching, low-cost loan options, retirement planning resources, and opportunities to build long-term wealth through employee ownership.

Training & Development:

• FCG University is available to all employees, offering access to more than 80,000 learning courses to help you build new skills and advance your career.

Career Growth Opportunities:

• With a growing network of brands across North America, Flow Control Group provides opportunities for advancement, cross-functional experience, mentorship, and professional development in a supportive environment where your contributions make an impact.

Equal Opportunity Employer:

• Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected status.