Customer Service Representative

ITS Logistics, LLC; Town of Whitestown (NY); On-site; USD 30,000 - 33,000; Full time

Job summary

ITS Logistics is seeking an Account Specialist in Whitestown, NY to nurture strong client relationships and address day-to-day business needs. You will work with multiple teams to ensure accurate order processing and clear communication with clients.

Key responsibilities include handling client inquiries, billing basics, and maintaining standard operating procedures specific to each account. The role requires strong MS Office skills and fluent English; WMS experience is a plus.

Qualifications

• Proficiency with MS Office; WMS experience preferred.
• Excellent verbal and written English communication.
• Strong problem diagnosis and resolution skills.
• Strong work ethic and positive attitude.
• Ability to work autonomously and manage multiple priorities.
• Experience with client accounts in logistics is a plus.

Responsibilities

• Oversee client accounts and anticipate client needs.
• Assist in order processing across multiple platforms.
• Coordinate between clients and warehouse/administrative teams.
• Communicate inbound/outbound demand and client needs.
• Support billing, auditing, and contract adherence.
• Maintain documented SOPs for clients.

Skills

MS Office Suite

Verbal & written communication

Problem solving

Autonomy

Multitasking

English fluency

Tools

Warehouse Management System (WMS)

Job description

About ITS Logistics

Are you ready to build a successful career in a trillion-dollar global industry? ITS Logistics is one of the fastest growing, exciting logistics companies in the United States providing creative supply chain solutions to Fortune 500 companies. With unmatched agility, sense of urgency, and work ethic, ITS commits to a relentless pursuit of excellence and leading from the front to keep the world moving, every day.

What makes us different is our focus on people and culture. We are offering more than just a job, we’re offering career opportunities that you can build your life around. As part of that commitment, we equip our teams with best tools available – including modern AI technology – to help them work smarter, move faster, and focus on high-value work. We need the best talent to continue to invest, grow and win every day and are looking for people with the right mindset – honest, adaptable, and commitment.

When you join our herd, we invest in your personal and professional growth with paid training, providing resources and support to learn everything you need to know about the supply chain industry. We empower you to seize every opportunity and thrive in a fast paced, ever-changing environment.

Do you have what it takes?

Position Summary

The Account Specialist is the face of the Company for our clients. Account Specialists are responsible for maintaining great working relationships with our clients and handling their day-to-day business needs and questions.

Principle Accountabilities

• Oversee one or several client accounts, work in good faith to anticipate client needs and provide proactive insight and solutions to the client’s business needs and challenges
• Assist in order processing, leveraging several different software platforms and methods
• Control effective communications for your account(s) by acting as a liaison between your client(s) and various warehouse and administrative teams. This includes:
• Communication of inbound/outbound demand and unique client needs
• Working with ITS’ Fleet and Asset-lite Brokerage to better serve your client(s)
• Providing consistent and professional communication to clients
• Understand and act in accordance with client contracts, perform basic billing and auditing
• Assist in maintaining documented standard operating procedures specific to your client(s)
• Other duties as assigned

Position Requirements

Requirements for this position include, but are not limited to:

• Proficiency with MS Office Suite (Word, Excel, Outlook, etc.), experience with a WMS preferred
• Excellent verbal and written skills (phone etiquette and fluency in English required)
• Must possess excellent problem diagnosis and resolution skills
• Strong work ethic and a positive attitude
• Ability to work with a high degree of autonomy
• Ability to manage the demands of multiple priorities simultaneously

physical demands

• Must be able to remain in a stationary position for prolonged periods (typically 85%+ of a standard shift) at an office desk or standing desk.
• Frequent, rapid, and repetitive use of the hands and fingers for keyboard data entry and mouse navigation.
• Exclusively light work; lifting or moving objects is rare and typically limited to less than 10 pounds.

FLSA Status: Non-Exempt

Hourly Range - $22.00 - $24.00/hr.