Customer Service Representative

Med-Scribe, Inc.; Town of New Hartford (NY); On-site; USD 26,000 - 30,000; Full time

Job summary

Med-Scribe, Inc. is partnering with a leading health insurance organization to recruit a Customer Service Representative for a healthcare storefront in New Hartford, NY (on-site). This role offers the opportunity to work in a dynamic, supportive environment where you will assist customers with healthcare and insurance-related needs.

Hours: Full-time, Monday through Friday, 8:00 AM to 4:30 PM. Duration: Temp Indefinite – through October 2027. Pay: $19.50/hour.

Qualifications

• Previous experience in customer service roles, preferably within a healthcare or insurance-related setting.
• Prior administrative or front desk experience is preferred
• Strong communication and interpersonal skills.
• Basic computer proficiency.

Responsibilities

• Customer Service: Welcome and check in customers for sales and customer care appointments while providing a friendly, professional first impression.
• Front Desk Support: Answer and direct phone calls, manage walk-ins and enter basic customer demographic information accurately.
• Administrative & Office Operations: Use Microsoft Teams, Outlook and Salesforce while maintaining the lobby and office supplies.

Skills

Customer service

Front desk support

Interpersonal skills

Strong communication

Basic computer proficiency

Tools

Microsoft Teams

Outlook

Salesforce

Job description

Med-Scribe, Inc. is a woman-owned, NYS staffing agency with over 35 years of experience in the healthcare industry. We are committed to connecting top talent with rewarding opportunities!

We have partnered with a leading health insurance organization to recruit a Customer Service Representative for a healthcare storefront in New Hartford, NY (on-site). This position offers the opportunity to work in a dynamic, supportive environment where you will assist customers with healthcare and insurance-related needs. If you are passionate about delivering excellent service and have experience in customer service or healthcare, we encourage you to apply!

Responsibilities:

• Customer Service: Welcome and check in customers for sales and customer care appointments while providing a friendly, professional first impression.
• Front Desk Support: Answer and direct phone calls, manage walk-ins and enter basic customer demographic information accurately.
• Administrative & Office Operations: Use Microsoft Teams, Outlook and Salesforce while maintaining the lobby and office supplies.

Hours: Full-time, Monday through Friday, 8:0 AM to 4:30 PM.

Duration: Temp Indefinite – asking for a commitment through October 2027

Pay: $19.50/hour

Job Requirements:

• Previous experience in customer service roles, preferably within a healthcare or insurance-related setting.
• Prior administrative or front desk experience is preferred
• Strong communication and interpersonal skills.
• Basic computer proficiency.

Med-Scribe is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Med-Scribe prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Med-Scribe conforms to the spirit as well as to the letter of all applicable laws and regulations.