CUSTOMER SERVICE REPRESENTATIVE

Printerpix; Town of Florida (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

Printerpix is seeking a Customer Service Representative who will serve as a vital contact point for customers, addressing issues like billing and troubleshooting. The ideal candidate will have at least 3 years of experience in customer service.

This role requires excellent communication skills and a customer-first mindset to ensure satisfaction and efficient service. Candidates should be proficient with office equipment and bring a dynamic spirit to contribute positively to customer relations.

Qualifications

• 3+ years of experience in Customer Service or Call Center environment.
• Ability to use telephone, computer, and other office equipment.

Responsibilities

• Serve as a point of contact for customers overseeing various issues.
• Listen to customers’ questions and provide responses.
• Record details of customer contacts and actions taken.

Skills

Effective communication

Time management

Customer focus

Technical proficiency

Education

High School Diploma OR GED

Job description

Printerpix is a market leader in the personalised photo and communications arena with a global footprint spanning the UK, North America and India. Harnessing the power of social media platforms such as Facebook and Instagram with the flexibility that smart phones and tablets offer, Printerpix enables customers to bring their digital photos to life.

Boasting one of the industry’s largest photo processing facilities in Orlando, Printerpix has experienced explosive growth and has firmly established itself in over 20 countries as online photo retailer of choice. Having redefined the boundaries of Print on Demand, we continue to strive to new heights of excellence and advancements in print technology and customer experience.

Job Description

The Customer Service Representative will serve as a point of contact for all of our valued Printerpix customers. These individuals will oversee a variety of customer issues. Daily customer service scenarios may include, but are not limited to, the following: billing issues, troubleshooting, order tracking, and much more.

The ideal candidate will possess a background in the customer service field, with a proven proficiency to communicate effectively over the telephone. To add, this person will maintain an ability to manage time effectively—ensuring that business goals are met daily. Furthermore, the potential candidate will possess a passion for serving others, with a centralized focus on assisting customers to the best of their abilities.

Key Duties & Skills

• Listen to customers’ questions and concerns and provide adequate responses according to company policies.
• Provide information about products and services.
• Record details of customer contacts and actions taken.
• Refer customers to Supervisors or Team Leads.
• Review or make changes to customer accounts.
• Take orders, calculate charges, and process billing or payments with customers
• Promptly respond to our customer needs through monitoring and receiving the incoming calls and emails.
• Outbound calls should be made to customers if quality issues occur.

Qualifications

What you will bring

• Ability to use a telephone, computer, and other office equipment, is required.
• A dynamic and "hungry to learn" spirit, coupled with a positive, unstoppable, winning attitude.
• To be consistently on-time with the intention of providing stellar customer service and positivity to all aspects of relations.

Qualifications required

• 3+ years of experience in Customer Service, Call Center environment or similar.
• High School Diploma OR GED