Customer Service Representative

Alaska Power & Telephone Company; Tok (AK); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Medical travel reimbursement

Medevac insurance reimbursement

Employee stock ownership options

Company logowear

Employee appreciation

Job summary

Alaska Power & Telephone Company is seeking a Customer Service Representative for in-person roles in Alaska communities. You will greet customers in person, assist with power and telecom services, process payments, and support billing and administrative tasks.

The ideal candidate is dependable, calm under pressure, and patient, with strong communication skills and a willingness to learn and grow in a fast-paced environment. This position emphasizes community service and reliable customer care.

Qualifications

• High School Diploma or GED required.
• 1-2 years of office or customer service experience preferred.
• Proficiency with Microsoft Office and 10-key required.
• Valid driver's license and insurability by AP&T.
• Willingness to travel occasionally for training or meetings.
• Ability to represent AP&T professionally at events and outreach activities.
• Ability to pass a background check and drug screening.

Responsibilities

• Assist customers with power and telecom services.
• Process payments and support billing and administrative tasks.
• Answer calls and promote company services.
• Provide friendly, professional customer care and ensure reliability.

Skills

Customer service

Microsoft Office

10-key

Communication

Education

High School Diploma or GED

Job description

Starting pay: $24.00/hour (DOE)

Are you looking for a meaningful career in a close-knit community where your work truly makes a difference? Alaska PowerTelephone is seeking a full-time or part-time Customer Service Representative (CSR) in Craig, Haines, Ketchikan, Petersburg or Wrangell, Alaska.

We're looking for someone who is dependable, calm under pressure, and genuinely passionate about helping others. The ideal candidate thrives in a fast-paced environment, enjoys learning new skills, and communicates clearly, kindly, and professionally. This role serves as a vital connection between our company and the customers who rely on us every day.

This is an in-person position-not remote-and plays a key role in supporting our communities through reliable service and customer care.

About the Role

As a CSR, you'll be the friendly face and helpful voice of AP&T. You'll assist customers with power and telecom services, process payments, answer calls, and support billing and administrative tasks. You'll also help promote our services and ensure every customer interaction reflects our commitment to reliability and care.

What We're Looking For

We're seeking someone dependable, calm under pressure, and passionate about helping others. You thrive in a fast-paced environment, enjoy learning new things, and communicate clearly and kindly.

Compensation/ Benefits for Full-Time Employment

• Starting pay: $24.00/hour (DOE)
• Generous benefits package, including medical, dental, vision, and 401(k)
• $5,000 annual medical travel reimbursement
• Up to $125 annual medevac insurance reimbursement
• Employee stock ownership options
• $200.00 in company logowear
• Ongoing employee appreciation and recognition

Minimum Qualifications

• High School Diploma or GED
• 1-2 years of office or customer service experience
• Proficiency with Microsoft Office and 10-key
• Valid driver's license and insurability by AP&T
• Willingness to travel occasionally for training or meetings
• Ability to professionally represent AP&T and promote our services at community events and outreach activities.
• Ability to pass a background check and drug screening. May be subject to random testing without notice.
• Resilience to Alaska's rugged weather and remote conditions

Why AP&T?

We're a small, employee-owned utility serving over 40 Alaskan communities and villages. Our team is deeply rooted in the places we serve, and we take pride in keeping the lights on and the lines connected. At AP&T, you're not just an employee-your part of a mission to support rural Alaska's future.

Pay: From $24.00 per hour

Expected hours: 40 per week

AP&T is an Equal Opportunity Employer. We consider all qualified applicants, including Veterans and individuals with disabilities. We are a DrugAlcohol-Free Workplace.