Customer Service Representative

Mr. Handyman International, LLC; Tigard (OR); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Bonus potential

Paid holidays

401K

Medical/dental benefits

Paid time off

Job summary

A leading home improvement franchise is looking for a Customer Service Representative in Tigard. The ideal candidate will have excellent verbal and written communication skills, a high school diploma, and 3-5 years of customer service experience. Key responsibilities include answering phones, scheduling appointments, and responding to inquiries. This role offers competitive hourly pay, bonus potential, and benefits including paid holidays and 401K. Join our team and help build positive relationships with customers and technicians!

Qualifications

• 3-5 years of experience in customer service preferred.
• Ability to work in a team environment.
• Valid driver's license and acceptable record.

Responsibilities

• Answer phones and schedule appointments.
• Understand customer needs and accurately capture the scope of job.
• Respond to customer inquiries and promptly return calls.
• Coordinate and communicate jobs with service technicians.
• Make appointment confirmation and follow-up calls.

Skills

Excellent verbal and written communication skills

Highly organized and detail oriented

Ability to multi-task and proactive in problem solving

Ability to type 55 wpm

Reliable and punctual

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Future Opening: Customer Service Representative

We are a local general contractor, “Mr. Handyman”, seeking a friendly and outgoing Customer Service Representative with 3-5 years of experience for our office located in the Kruse Way area of Lake Oswego.

The CSR will build positive, professional relationships with our customers and technicians. The CSR answers phones/texts/emails, accurately captures and understands the customer needs, schedules technician and estimate appointments, and provides over the phone estimates.

The CSR provides prompt, friendly and professional responses to all customer inquiries, fields initial stage complaints, is organized, detail oriented, and works independently. The CSR will develop positive working relationships with our service technicians, vendors, and other contacts. Industry experience is preferred but not required.

Job duties include:

• Answer phones and schedule appointments
• Understand customer needs and accurately captures the scope of job
• Respond to customer inquiries, check email and voice mail, and promptly return calls
• Coordinate, communicate and review jobs with service technicians
• Make appointment confirmation and follow up calls
• Monitor receivables and payables
• Monitor social media and lead source systems
• Assist owner and team as needed

Requirements:

• High school diploma or equivalent
• Ability to multi-task and proactive in problem solving
• Highly organized and detail oriented
• Excellent verbal and written communication skills
• Ability to type 55 wpm and general office skills
• Reliable and punctual
• Valid drivers license and acceptable record
• Excel in a team environment
• Intermediate Microsoft Office user

Compensation includes: $15/hour to start, bonus potential, paid holidays, PTO, 401K, medical/dental, and other benefits. At Mr. Handyman, we perform great work and treat our people and customers with the respect they deserve. We believe in having fun along the way.

If you are interested in this position, please reply with your resume and cover letter. Your reply should include current contact information.First contact will generally be via phone. To learn more about Mr. Handyman, please visit mrhandyman.com.

For over 20 years, Mr. Handyman® franchisees have consistently hired reliable, customer focused team members who are both knowledgeable and skilled. They are experienced in many areas of home improvement, maintenance and repair and they know the value of building relationships with clients. Those select individuals who make the cut are offered a competitive work environment with the ability to have more control over your earnings and your future.

Notice

Mr. Handyman InternationalLLC is the franchisor of the Mr. Handyman® franchised system. Each Mr. Handyman® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Handyman International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Handyman InternationalLLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

*Acknowledgement

I acknowledge that each independent Mr. Handyman® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Handyman International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Handyman International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

How many years of Customer Service experience do you have? *

Are you comfortable speaking on the phone and typing at the same time? *

WHAT OUR BRAND OFFERS*:

Start a career, not just a job

Your knowledge, skills, and experience are valued

Work independently, but not by yourself

Work for a brand with high standards and ethics