Customer Service Representative

Mr. Handyman International, LLC; Lake Oswego (OR); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Paid holidays

PTO

401K

Medical/dental benefits

Job summary

A local general contracting company in Lake Oswego is looking for a Customer Service Representative. The ideal candidate has 3-5 years of experience in customer service and strong communication skills. Responsibilities include answering calls, scheduling appointments, and addressing customer inquiries. Compensation starts at $15/hour, with bonuses and benefits available. This position is perfect for organized individuals who can multitask and solve problems effectively.

Qualifications

• 3-5 years of experience in a customer service role.
• Ability to type 55 wpm and general office skills.
• Valid driver’s license and acceptable record.

Responsibilities

• Answer phones and schedule appointments.
• Understand customer needs and accurately capture the scope of job.
• Respond to customer inquiries, check email and voicemail, and promptly return calls.
• Coordinate, communicate and review jobs with service technicians.
• Make appointment confirmation and follow-up calls.

Skills

Excellent verbal and written communication skills

Ability to multi-task

Highly organized and detail oriented

Proactive in problem solving

Intermediate Microsoft Office user

Reliable and punctual

Education

High school diploma or equivalent

Job description

Future Opening: Customer Service Representative

Full Time • Lake Oswego - OR

We are a local general contractor, “Mr. Handyman”, seeking a friendly and outgoing Customer Service Representative with 3-5 years of experience for our office located in the Kruse Way area of Lake Oswego.

The CSR will build positive, professional relationships with our customers and technicians. The CSR answers phones/texts/emails, accurately captures and understands the customer needs, schedules technician and estimate appointments, and provides over the phone estimates.

The CSR provides prompt, friendly and professional responses to all customer inquiries, fields initial stage complaints, is organized, detail oriented, and works independently. The CSR will develop positive working relationships with our service technicians, vendors, and other contacts. Industry experience is preferred but not required.

Job duties include:

• Answer phones and schedule appointments
• Understand customer needs and accurately captures the scope of job
• Respond to customer inquiries, check email and voicemail, and promptly return calls
• Coordinate, communicate and review jobs with service technicians
• Make appointment confirmation and follow up calls
• Monitor receivables and payables
• Monitor social media and lead source systems
• Assist owner and team as needed

Requirements:

• High school diploma or equivalent
• Ability to multi-task and proactive in problem solving
• Highly organized and detail oriented
• Excellent verbal and written communication skills
• Ability to type 55 wpm and general office skills
• Reliable and punctual
• Valid driver’s license and acceptable record
• Excel in a team environment
• Intermediate Microsoft Office user

Compensation includes:

$15/hour, bonus potential, paid holidays, PTO, 401K, medical/dental, and other benefits. At Mr. Handyman, we perform great work and treat our people and customers with the respect they deserve. We believe in having fun along the way.

Notice

Mr. Handyman InternationalLLC is the franchisor of the Mr. Handyman® franchised system. Each Mr. Handyman® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Handyman International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Handyman InternationalLLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

*Acknowledgement

I acknowledge that each independent Mr. Handyman® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Handyman International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Handyman International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

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