Customer Service Representative

National Veterinary Associates; Thiensville (WI); On-site; USD 10,000 - 60,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Kundenservice-Mitarbeiter, der exzellenten Service bietet und dafür sorgt, dass der Fluss von Kunden und Patienten reibungslos verläuft. In dieser Rolle sind Sie für die Begrüßung der Kunden, die Bearbeitung von Anrufen und die Unterstützung bei administrativen Aufgaben verantwortlich. Sie werden Teil eines dynamischen Teams, das sich leidenschaftlich für die Tierpflege einsetzt. Wenn Sie ein freundliches Auftreten und die Fähigkeit haben, in stressigen Situationen ruhig zu bleiben, ist dies die perfekte Gelegenheit für Sie.

Benefits

500 $ Einstellungsbonus nach 90 Tagen

Flexible Arbeitszeiten

Möglichkeit zur Weiterbildung

Qualifications

• Exzellente Kommunikations- und Organisationsfähigkeiten sind erforderlich.
• Fähigkeit, schwierige Situationen zu bewältigen und im Team zu arbeiten.

Responsibilities

• Begrüßt Kunden, unterstützt beim Check-in/out und kommuniziert die Bedürfnisse der Kunden.
• Stellt sicher, dass das Büro sauber ist und verwaltet die Vorräte.

Skills

Kommunikationsfähigkeiten

Organisationsfähigkeiten

Computerkenntnisse

Teamarbeit

Kundendienst

Job description

Join to apply for the Customer Service Representative role at National Veterinary Associates.

Job Summary

The Client Service Representative’s main responsibility is to provide exceptional client service while maintaining a smooth and efficient flow of clients and patients through the animal hospital. More specifically, the CSR is responsible for greeting clients, determining the needs of the clients and patients, and completing the check-in and check-out process. The position requires a practical knowledge of the clinic’s procedures and policies. The CSR is expected to perform office duties related to patient care and treatment and to assist the Hospital Manager and doctors as needed.

Job Details

• This is a full-time or part-time position; scheduled days and hours may vary based on hospital need. Weekend work - every other Saturday 8am-noon. Standing and some heavy lifting may be involved.
• The CSR reports to the Hospital Manager and in his/her absence, the Managing doctor.

Responsibilities and Duties

Client Service: Before a Visit

• Professionally receives incoming calls, schedules appointments, and updates patient charts.
• Maintains waiting area cleanliness and demonstrates emergency procedures knowledge.

Client Service: During a Visit

• Greets clients, assists with check-in/out, and communicates client needs to staff.
• Completes necessary forms, schedules follow-up appointments, and assists distressed clients.

Client Service: Following a Visit

• Educates clients, follows up post-visit, and prepares correspondence and educational materials.

Operational and Financial

• Ensures front office cleanliness, manages supplies, and assists with special projects.
• Prepares invoices, manages payments, and balances cash drawer.

Medical and Knowledge Skills

• Knowledge of medical terms, products, and animal breeds.
• Assists with medication prescriptions and educates clients on products and services.

Qualifications and Skills

• Excellent communication, organizational, and computer skills.
• Ability to handle difficult situations and work well in a team.

Abilities

• Professional, courteous, flexible, and eager to learn.
• Ability to remain calm under pressure and manage time effectively.

Pay Range: from $16/hour, with a $500 sign-on bonus after 90 days of employment.