Customer Service Representative

Core-Mark; Texas; Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Day 1 Health & Wellness Benefits

Employee Stock Purchase Plan

401K Employer Matching

Education Assistance

Paid Time Off

Job summary

Core-Mark is hiring a Customer Service professional in Wisconsin to support a transition to a new ordering system across multiple operating companies and sales teams. This role emphasizes accurate data entry, clear communication, and helping customers navigate the new platform.

The ideal candidate has 1+ years in a high-volume call center, at least 40 WPM typing, and good computer skills. A bilingual candidate is a plus; AS/400 and DCMS experience is a bonus.

Qualifications

• 1+ years of Customer Service experience in a high volume call center environment.
• Must be able to complete typing test with a score of 40 WPM or better.

Responsibilities

• Drive adoption of the new ordering platform by engaging directly with customers, Sales teams, and OpCos.
• Utilize reporting tools to identify usage gaps, track engagement, and analyze trends.
• Execute follow-up actions to close usage gaps, including direct outreach and support.
• Provide hands‑on assistance and guidance to customers and sales representatives on how to navigate and effectively use the new platform.
• Investigate and understand the reasons behind non‑usage or low adoption, and collaborate with internal teams to remove barriers.
• Communicate feedback from users to internal stakeholders to support continuous improvement of the platform and process.

Skills

Typing 40 WPM

Customer service

Communication skills

Microsoft Office

Tools

AS400

DCMS

Job description

Company Description:

Core-Mark, a Performance Food Group Company, is part of a Fortune 150 company that continues to grow as an industry leader in fresh and broad-line solutions to the convenience retail industry. Our reputation of empowering customers, employees, and communities has allowed us to build over $23 Billion in revenue. Through our distribution centers, we offer a full range of products, programs, and solutions to customers across the U.S. and Canada.

Job Description:

We Deliver the Goods:

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America's food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Why Join Core-Mark?

Core-Mark emphasizes personal growth and development for all associates. We believe that when you succeed, the company succeeds. We promote internally whenever possible and provide frequent training opportunities in several formats to help you meet your personal and career goals.

• Hourly Rate: $18.50
• Schedule: 9:30AM - 6:00PM
• 1 work from home day per week after training!
• Hiring for our next training date of October 12th

Position Purpose:

We are currently undergoing a transition to a new ordering solution platform across our organization. This role is designed to support that transition, ensuring adoption and effective use of the new system across more than 30 Operating Companies (OpCos), sales teams, and customer groups.

Key Responsibilities:

• Drive adoption of the new ordering platform by engaging directly with customers, Sales teams, and OpCos.
• Utilize reporting tools to identify usage gaps, track engagement, and analyze trends.
• Execute follow-up actions to close usage gaps, including direct outreach and support.
• Provide hands‑on assistance and guidance to customers and sales representatives on how to navigate and effectively use the new platform.
• Investigate and understand the reasons behind non‑usage or low adoption, and collaborate with internal teams to remove barriers.
• Communicate feedback from users to internal stakeholders to support continuous improvement of the platform and process.

The ideal candidate should possess the following:

• Excellent communication skills.
• Ability to add/subtract two‑digit numbers and to multiply/divide with 10's and 100's.
• Ability to solve practical problems and deal with a variety of concrete variables in situations.
• Ability to perform detailed data entry work accurately and efficiently within deadlines.
• Intermediate computer skills, knowledge of Microsoft Office programs, and ability to type proficiently.

Qualifications:

• 1+ years of Customer Service experience in a high volume call center environment
• Must be able to complete typing test with a score of 40 WPM or better

Preferred qualifications:

• Bilingual is a plus
• AS400 experience is a plus
• DCMS experience is a plus
• Data entry experience is a plus

EEO Statement:

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the 'EEO is the Law' poster and supplement; and (3) the Pay Transparency Policy Statement.